Customer Service Representative (Wine Jobs: Wine Retail & Sommelier)

Full Time

  Joseph Phelps Vineyards

  St. Helena, California

Job Summary:
Joseph Phelps Vineyards is a family-owned, luxury winery located in St. Helena, California. Our vision is to build and inspire to be the best we can be. We strive for excellence while growing our business and people; remaining respectful to our history, legacy, land and each other.

We are seeking a partner to join our wonderful Customer Service team. Our Phelps Preferred wine club members have come to expect the absolute best in customer service and personalized attention. This position is focused on retention by satisfying member’s needs, overcoming challenges and resolving issues professionally and respectfully. This position requires SUBSTANTIAL DATA ENTRY. The office is located at our St. Helena Winery location.

Job responsibilities will include:
•  Confidently communicate effectively with wine club members by phone and email.
•  Set member expectations by providing accurate information about the Phelps Preferred wine club, futures sales, shipping and membership status.
•  Handle account changes including billing and shipping addresses, credit card updates and membership status.
•  Accurately adding customer information into the database and processing wine orders for shipping or will call.
•  Conducting thorough investigations for orders issues.

Top applicants will possess:

•  Ability to anticipate member needs and provide exceptional service.
•  Ability to accurately enter large amounts of data.
•  Dependability (timeliness) and attention to detail (ability to perform duties as delegated by manager).
•  Gain wine & product knowledge and ability to communicate effectively.
•  Ability to demonstrate productivity and initiative.
•  Opportunities for advancement within the department.
•  Team mentality
•  Positive attitude and enthusiasm towards job, customers, and co-workers!

At least 2 years of previous customer service experience required. AMS experience, formal wine education and/or the ability to speak other languages are huge pluses!

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