Customer Sales & Service (Wine Jobs: Sales & Marketing)

Full Time

  Freixenet Wines USA

  Sonoma, California


Make a person’s day!  As part of the Direct to Consumer team, the Customer Sales & Service lead the charge for providing the highest level of customer experience which makes achieving sales goals and member retention a breeze. This role interacts regularly with customers and members via phone (inbound and outbound), in the tasting room (during member visits or events) and via email.  The Customer Sales & Service work in partnership with Hospitality, Marketing, and Winemaking teams to facilitate proactive and efficient communication and execution of business plan objectives.

The perfect match:

  • You seek a career in a fun and fascinating industry, not just any job will do
  • You take pride in providing great service and creating relationships with your customers
  • You are passionate about wine, food and hospitality


  • Provide a stellar customer experience to internal and external customers.
  • Take responsibility for achieving annual revenue goals, member acquisition and retention targets through professional and effective telephone and email communication techniques.
  • Sell wine to our customers/members, sharing your passion of wine and educating them so that they can get excited about the wine selections.
  • Engage and nurture long term relationships with club members and customers.
  • Demonstrate exceptional service by responding quickly and accurately to customer inquiries.
  • Assists in campaign creation/execution and audience segmentation to grow sales to existing customer base.
  • Enhance customer database (CRM) by keeping all data clean and optimized; proactively seek to have good addresses and/or billing information, reducing customer communication, shipping or billing problems.
  • Monitor and audit orders to ensure accuracy and adherence to accepted policies/procedures.
  • Collaborate with shipping partners to ensure on time package delivery; communicate package re-routing and delivery exception resolution, processing of replacement orders, research any shipment with problems to resolution.
  • Take part in the ideation, development, coordination and execution of Wine Club events.
  • Collaborate with wine educators/sales staff to support club membership and activities.
  • Perform other general office duties as needed or as assigned by Manager.

Other Responsibilities:

  • Ensures that the FX/GF culture is consistently supported in all business and employee interactions, which includes both ethical and legal aspects, complying with federal and state laws and FX/GF company policies and procedures.
  • May be requested to attend special events and tastings outside the winery for special consumer engagement experiences.
  • Special projects only as approved and scheduled by Manager.



This job has no supervisory responsibilities


  • Minimum 2 years in customer service; hospitality/wine industry preferred but will consider experience outside of the wine industry.
  • Bachelor’s degree in Business, Marketing, Hospitality, or similar field or equivalent combination of education and experience.
  • Collaborative, enthusiastic, flexible, pro-active team contributor with extremely attention to detail.
  • Technically savvy; well versed and proficient in MS Word, MS Excel, CRM/database, Internet; Wine Direct & Vin65 a plus.
  • Effective sales person with positive, flexible attitude and good sense of humor.
  • Interest in wine and wine industry with a desire to continually learn
  • Professional verbal, writing and presentation skills required for effective communications to internal and external customers.
  • Strong sense of responsibility to internal and external customer service and commitment to high standards.
  • Versatility and a willingness to work within constantly changing priorities with enthusiasm.


While performing the duties of this job, the employee is frequently required to do the following:

  • Coordinate multiple tasks simultaneously
  • Ability to work under tight deadlines
  • Sit or stand for prolonged periods of time
  • Able to concentrate in a noisy environment with lots of distractions 


  • Busy and distractive open office atmosphere.
  • Exposure to various winery areas including the visitor center and caves where temperatures are cool and noise level can be moderate to high.

How To Apply

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