Customer Outreach Consultant (Wine Jobs: Management & Administration)

Full Time

  Wine Spectrum, Inc.

  Santa Rosa, California

At Wine Spectrum, we are passionate about great wine. For 28 years we have excelled as leaders in the direct to consumer marketplace, focusing on providing our loyal clientele with access to the world’s best wines.

We continue to grow and have a new position available, Customer Outreach Consultant.

The Customer Outreach Consultant will be responsible for interfacing with customers (active and non-active) and contacting leads generated from our digital marketing outreach and campaigns, with the goal of transacting sales.

Some of the job duties include:

•  Re-engaging active & non-active clients via email, phone and social media
•  Communicate with new customers and leads to our website
•  Participate in conversation with leads engaged in web site browsing
•  Track and document efforts and results

This is a Monday-Friday (40-hour) office position in Santa Rosa (non telecommuting). 

Wine Spectrum is a pioneer at direct to consumer sales of ultra premium wines. Our portfolio of wine is unrivaled. We have long-term employees who set the bar for being amazing, are accomplished at closing the sale and have excellent track records of selling wine to enthusiasts and collectors over the phone and via email. 

This environment allows each of us to work independently and yet be part of a team. We have excellent written and verbal communication abilities and assist one another with organizational skills, computer knowledge and strive for improvement every week. Working with each other, we naturally build our skills with our clients. Tasting wine every week, we increase our own knowledge of varietals, wine regions, rock-star winemakers and the new up-and-coming wineries to watch. 

If this sounds like something you could be part of, we need from you:

•  A long-term commitment to becoming successful.
•  The ability to take direction and manage your time effectively.
•  Participate in ever-increasing goals and growth.
•  Manage and build a strong customer database with detailed note-taking and documentation.
•  Continue to develop your own personal wine knowledge.

We provide a base wage (including PTO, sick and holiday pay), bonus opportunities and wine incentives, and health/dental/vision insurance.

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