Shipping Assistant & Tasting Room Associate
(Wine Jobs:
Sales & Marketing)
Full Time
Santa Maria,
California
As Foxen’s direct-to-consumer shipping assistant and tasting room associate, you will be responsible for sharing Foxen’s world-class wines with our customers through both in-person interaction and fulfilling orders to be sent direct from our winery. Characteristics of success in this role include previous experience in shipping/fulfillment; previous customer service experience; and having the ability to multi-task and work under deadlines. We are looking for someone who is passionate about wine, self-motivated, takes pride in doing excellent work, and can both teach and learn from those around them.
Reports to: Shipping Manager and Tasting Room Manager
Work Hours: 35 to 40 hours per week, Saturday through Wednesday
Shipping Assistant Work Days: Mondays, Tuesdays, Wednesdays
Tasting Room Associate Work Days: Saturdays, Sundays
Compensation Range & Benefits: $16-$18/hour, plus commisions; healthcare, Simple IRA, paid time off
Responsibilities:
Shipping Assistant
- Assist Shipping Manager to process and pack shipping orders in a timely, efficient, organized, and accurate manner using VinNow POS, Nexternal webcart, and ShipCompliant systems.
- Communicate effectively with customers regarding shipping order processing and statuses.
- Resolve returned shipments.
- Troubleshoot state shipping compliance through ShipCompliant.
- Communicate inventory needs to Shipping Manager.
- Perform weekly inventory counts and resolve any discrepancies.
- Be an on-site expert for all things shipping: state shipping rules and compliance, delivery estimates, weather holds, etc.
Tasting Room Associate
- Educate customers on wines, vineyards, and company; share the Foxen story.
- Partner with team members to provide customers with a superb wine tasting experience and visit to our winery.
- Sell wine tastings, bottles, and merchandise using VinNow POS system.
- Perform daily inventory counts and work with team members to resolve any discrepancies.
- Perform opening and closing duties, including stocking and cleaning.
Requirements:
- Must be 21 years or older.
- Ability to lift up to 50 lbs. and stand for extended periods of time.
- Outstanding customer service skills.
- Passionate about wine.
- Efficient, organized, and accurate.
- Ability to multi-task and work under deadlines.
- Ability to match the ever-changing energy of clientele.
- Familiarity with VinNow POS, Nexternal webcart, and/or ShipCompliant systems a plus.
How To Apply
Please email a little about yourself and a resumé to Foxen’s Tasting Room Manager, Simone Masters, with “Foxen – Shipping & Tasting Room Application – Your Name” as the subject line.