Membership & Fulfillment Coordinator (Wine Jobs: Management & Administration)

  The Napa Valley Reserve (http://www.thenapavalleyreserve.com/)

  Saint Helena, California

The Membership & Fulfillment Coordinator will be responsible for overseeing several of our Member programs and on-site inventory while providing administrative support to the Member Wine Manager, Director of Design and Fulfillment & Membership Director.

 

Essential Functions: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Oversee the Member Vineyard Row program (directly with Members, internal staff and outside vendors)

• Provide world class customer service to our Members

• Arrange tasting itineraries for Members visiting Napa Valley

• Oversee the Member Branding Iron program (directly with Members, internal staff and outside vendors)

• Manage Member wine cave lockers and 3rd party storage communications

• Manage wine transfers and physical inventory of all wines on property

• Manage Member olive oil orders

• Assist Member Wine Manager, Director of Design and Fulfillment, and Membership Director as needed

• Assist with member inquiries via phone and email

• Arrange shipments through FedEx when needed

• Manage employee orders of wine and olive oil

• Provide ongoing support to members, via phone and e-mail, to ensure their success

• Project Management

• Manage supply orders for employees

• Manage monthly state compliance reports.

• Process donation requests.

• Assist Membership Director with set up of tours when needed

• Update Member portal and manage Member email addresses and contact information.

• Work closely with internal personnel: Event Team, Member Services and Accounting staff.

• Acquire and maintain thorough knowledge of the winery and our wines regarding our Member inquiries. 

Qualifications:

• Strong customer service skills

• Superior communication skills, written and verbal

Education:

• High School diploma or equivalent

Years of Experience:

• Two or more years in similar position

• Strong time management and organizational skills

• Ability to multitask and prioritize

• Ability to work and interact with departments throughout the organization consistent with the winery's policies.

• Excellent attention to detail and follow up

• Proficient with Microsoft Office, Outlook, Adobe, Internet, and Navision

• Ability to lift a case of wine, 50lbs Working

Conditions:

• Office environment/Cave Lockers

• Extensive computer work

• Frequent deadline pressures

• Numerous projects in progress at any given time

 

The Napa Valley Reserve is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The Napa Valley Reserve is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. Please let us know if you need any assistance or accommodations due to a disability.

How To Apply

Human Resources
707.967.1295
Apply in person at 900 Meadowood Lane, Saint Helena, CA 94574

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