Tasting Room Associate (Wine Jobs: Wine Retail & Sommelier)

Full Time

  Wines On First

  Napa, California

Wines on First is seeking an exceptional candidate to join our team in the role of Tasting Room Associate for our retail location in downtown Napa.

Our Tasting Room Associate is one of the key brand ambassadors for our winery and two other wineries that share our retail space. We seek a candidate who is able to convey the importance and uniqueness of our winery and create, advocate and build relationships. He/or she is well spoken, polished, hard-working, and works well with all staff members. We seek an individual who is passionate about wine and demonstrates warmth and grace with all visitors, staff, and partners. 

He/or she works closely with the Tasting Room Director to oversee the day-to-day operations of the CO-OP style tasting room, while modeling superior customer service and business standards. This position will also be responsible for our outreach program, with responsibility for developing, maintaining and growing our relationships with local hotels and other business partners.

Performance Measures

•  Achievement of retail goals, including sales, wine club sign-ups and data collection.
•  Accuracy of inventory management and other operational duties.
•  Conversion of guests to wine club members.
•  Development and growth of business from outreach partnerships.

Position Responsibilities

•  Assist with planning, execution, and achievement of sales forecasts through tasting room activities and events open to club members and the public.
•  Maintain existing and develop new outreach partnerships in order to grow tasting room traffic.
•  Undertake various hospitality duties such as VIP hosting, assisting with club and private events, and conducting off- sight pouring events.
•  Manage tasting room floor operations which include but are not limited to maintaining housekeeping standards, conducting daily opening and closing procedures including cash handling, maintaining accurate pricing in POS and overseeing structure and pricing of tasting menu. 
•  In conjunction with the Director, develop compelling visitor programs. 
•  Generate and execute ideas to build tasting room traffic. Track and measure success of programs and campaigns
•  Occasionally represent the brand in the market for wine festivals, off-site tastings or winemaker dinners.

Professional Qualifications

•  3+ years of retail, hospitality or customer service experience with at least 1 year of winery tasting room or wine retail experience. Supervisory experience is highly desirable.
•  Proficiency in Microsoft Word and Excel. Talech POS proficiency.

Pay is competitive hourly DOE

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