Member Experience Specialist (Wine Jobs: Wine Retail & Sommelier)

Full Time

  Penrose Hill

  Napa, California

Are you passionate about wine, but want to work in tech? Do you love the art, culture, and (most importantly) taste of wine? Are excited about getting the chance to share your passion with others? Well, we have good news: Penrose Hill is hiring a Member Experience Specialist and you might be the perfect fit!

Penrose Hill is one of the fastest growing wine companies in America. As the world’s first full-stack winery, we’re part of the wine business from grape to glass: not just making the wines, but getting it directly into the hands of customers. Our first wine club, Firstleaf, made in conjunction with the magazine conglomerate Time, Inc., has grown from 0-20,000+ members in just over a year. And that’s just the beginning of our plans to change the wine industry. 

As a data-driven, customer-first company, our Member Experience Specialists are some of the most important members of the team. First, our MESs work directly with customers; helping them to solve problems, understand their wine tastes better, and just have an amazing human experience with wine. Second, our MESs are the main voice in the company for helping us understand what the customers want; providing the whole team with data and opinions that make sure the customer is represented in all decision making. But finally, since we’re a startup, we look to this position as a source of growth within the company and the skills MESs gain are applicable to practically any area of the business. If you’re passionate, hardworking, and insightful, we’ll help you build a career around the things you love doing.   

Job Qualifications:

• Awesome communication skills: you’re good not just at writing emails but answering phones and responding to comments on social media.

• Solutions-oriented: You’re not the kind of person who just says “that’s company policy” to someone—you’re the kind of person who likes finding solutions for each and every member.  

• Great personality: As the human voice of the company we’re looking for friendly people who are able to diffuse tense situations.

• Flexible and ready to learn: we’re a startup, so things are always changing. Our MESs are not just capable of, but excited about learning new systems and skills.


• Bachelor's degree

• Wine knowledge optional but a plus (don’t worry if you don’t know much, though, we’ll help you learn!) 

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