Customer Service Rep (Wine Jobs: Management & Administration)

Full Time

  Last Bottle Wines

  Napa, California

LASTBOTTLEWINES.COM, a dynamic and quickly growing internet-based wine company, seeks a full-time person in our Napa, office/warehouse. An interest in wine and the desire to learn and expand your knowledge are a plus, but not required. This is a strong customer service and detail/computer-oriented position. Looking for a positive attitude, good spirit, self-starter, organized and FAST team player who can assist customers with a myriad of customer service issues.

We are looking to fill this position quickly and will conduct interviews via Zoom.

Job Description:

- Answering customer service emails in a timely and friendly manner. (EMAIL-HEAVY POSITION)
- Exporting and printing wine orders.
- Working and coordinating closely with our warehouse and shipping companies to ensure a seamless ordering and delivery experience for our customers.
- Starting package investigations/claims with shipping services
- Checking in wine samples.
- Processing returns.
- All aspects of top-notch customer service. (MUST BE ABLE TO MULTI-TASK)


- Able to work in a close, Covid-structured office environment Monday-Friday, 8AM to 5PM in Napa, CA (near airport).
- Excellent typing and basic PC/Microsoft Office skills.
- Excellent critical thinking skills.
- Proactive work ethic.
- Able to take direction and retain knowledge.
- Able to lift 40lbs.
- Able to work effectively and closely with a variety of personalities.
- Experience shipping and communicating with UPS/Fedex/GLS/LSO a plus.
- Wine knowledge a plus.

Compensation: $17 hr. to start

Benefits: We offer medical and dental insurance (after probationary period of 3 months), 401K, regular reviews, and plenty of opportunity to taste and learn about wine.

How To Apply

Please send your application with your resume and/or cover letter/references.

Follow this button to apply for this job posting

Wine & Restaurant Jobs in California. Looking for a job or hiring new employees in the wine & restaurant industry? Wine Jobs California - The job site for the wine & restaurant industry throughout California. Find ads for jobs in the wine industry, from winemaking to wine sales jobs.

Wine & Restaurant Employers and Recruiters - Attract the best candidates for your employment opportunities. Post your ads for restaurant and wine industry jobs on

Job Seekers - Find jobs in restaurants and wine including restaurant jobs, winery jobs, wine sales reps, winemakers, Sommelier jobs and more. Job seekers, sign up to receive wine and restaurant job postings by email.