Assistant Tasting Room Manager (Wine Jobs: Wine Retail & Sommelier)

Full Time

  Pine Ridge Vineyards

  Napa, California

Job Description:

About Pine Ridge Vineyards
In 1978, intrepid founders Gary and Nancy Andrus established Pine Ridge Vineyards on 47 acres of steep-walled valley within the Stags Leap District, and began cultivating Cabernet Sauvignon wines with concentrated expressions of the vineyards that created them. Today the winery owns estate vineyards in five premier Napa Valley appellations: Stags Leap District, Howell Mountain, Oakville, Rutherford, and Carneros. In addition to award-winning red wines, Pine Ridge again forged a new path with the unusual and delectable blend of Chenin Blanc + Viognier, which has since become one of its most beloved and popular wines.

Position Summary
The Assistant Tasting Room Manager will oversee the day-to-day operations of the Tasting Room, while working collaboratively with the other managers at the winery to ensure delivery of a seamless customer experience as well as optimal management of the business in accordance with the organization's policies and applicable laws.

Essential Duties & Responsibilities
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodations or other reasons.

•  In collaboration with Tasting Room Manager, achieve service, sales, club acquisition, and profitability goals; plan properly and motivate staff to achieve these goals.
•  In collaboration with Tasting Room Manager, hire, train, schedule & supervise staff. Direct reports responsibility as assigned.
•  Demonstrate leadership and personal support to tasting room staff. Help coach, guide and develop tasting room staff into a strong sales and service focused team.
Provide clear direction and support to staff regarding sales initiatives and programs.
•  Work with team to deliver a customer experience that provides beyond-expectation customer service, tell our winery story, and create winery fans. Ability to conduct tasting
room experiences & assist in management and execution of events.
•  In collaboration with Tasting Room Manager and leads, manage floor operations and activities to achieve business goals. This includes but is not limited to maintaining
indoor and outdoor housekeeping standards for all front and back of house areas, conducting opening/closing procedures including cash handling, overseeing tasting menu
and programs, maintaining inventory ordering and control, responding to customer requests, suggestions, or complaints, etc..
•  Manage back-office responsibilities which include, but are not limited to inventory ordering and control, collateral, inhouse shipping activities and reporting, weekly sales
reporting, time and attendance, and performance goal management.
•  Submit all reports to accounting and senior management as required, including daily sales, monthly inventory, deposit logs, and monthly performance analysis.
•  Maintain and troubleshoot POS register and other systems as needed, while working with the IT department.
•  Work collaboratively and effectively with onsite and centralized teams.

•  College degree in business/retail management, hospitality or wine marketing, or equivalent experience strongly preferred.
•  Two to five years of prior relevant retail tasting room or consumer direct sales experience required.
•  Proficiency in Microsoft Word, Excel and Outlook at an intermediate level is required. Excel skills to include monthly sales summaries and budgets.
•  Functional understanding of CRM and POS systems.
•  Knowledge of wine, wine production and the wine industry.
•  Excellent attendance is required with schedule flexibility to include evenings and weekends.
•  Strong work ethic with ability to take initiative, work independently, and be self-directed.
•  Ability to work and manage multiple priorities in a fast-paced, dynamic environment, while maintaining a high level of detail and remaining calm and service focused.
•  Strong organizational, problem-solving, and analytical skills demonstrated by the ability to make timely and sound decisions.
•  Exceptional people and sales skills. Strong rapport-building with both customers and the community.
•  Excellence in creating and providing guest experiences in keeping with winery’s core values and brand image. Understand how to sell and enhance a luxury brand.
•  Demonstrated ability to achieve sales goals, and effectively train, manage, and motivate teams.
•  Strong communication skills, both verbal and written. Ability to effectively communicate with people at all levels and from various backgrounds.
•  Able to lift and carry up to 40 lbs. and stand for extended periods.
•  Must have a valid Driver’s License.

How To Apply

Please apply with your updated resume.

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