Milliaire Winery (Wine Jobs: Wine Retail & Sommelier)

Full Time

  Milliaire Winery

  Murphys, California

Wonderful opportunity to work at a family-owned winery in the heart of Murphys located in the Sierra Foothills!

Milliaire Winery has a “Wine Club Administrator” position open.

Position: Wine Club Administrator – fulltime – Tuesday -Saturday with occasional evenings.
Position Summary: Responsible for overall management of the Wine Club. Including sales, coordination of direct to customer shipments, custom orders, processing orders, returns, providing membership services, monitoring inventory for planned wine club shipments, communications to wine club members, resolving any issues with wine club members. Customer service at the highest level for all clients!

Our Wine Club administrator is responsible for preparing, processing, and packing (with support of tasting room staff) all standard Wine Club shipments including account maintenance, managing custom shipments, all communications to members and protecting the integrity of all customer information. Ensure adherence to compliance regulation for all wine shipments. Will contact wine club members as needed to monitor timeline of pick-ups. Prepare wine club and other reports as needed through the database.
Serve as the primary point of contact for wine club members, work to build consumer loyalty and wine club membership through proactive engagement, proactively communicate with all wine club members supporting high levels of seamless guest service and member retention.
At times, work on the floor of the Tasting Room to build relationship with prospective and current wine club members. Support tasting room staff with pouring as needed.
Make or update changes as necessary to wine club Benefits-Disclosures and Policies.
May include verifying credit cards, confirming billing and shipping client information, coordinating shipping, and assisting with problem resolution regarding the shipments - including delivery exceptions, shipping/fulfillment, and quality control.
Assist in planning, organizing, and hosting special events specific to the wine club and special events which include both the wine club and other customers.
Monitor the Wine Club calendar with assigned deadlines; ensure will call notifications, email initialization, newsletters, and custom forms are sent in a timely manner.
Will help tasting room staff maintain a clean well stocked tasting room: restock wine, sweep, dust, clean counters, clean windows.
Will perform any other duties as requested by owners.

Highschool diploma or GED equivalent
Must be 21 years of age to serve and taste wine
Ability to provide exceptional customer service to wine club members and tasting room guests
Possesses strong people skills to build rapport and inspire trust
Experience being an effective communicator, both verbal and written, with a diverse client group
Solution-oriented and resourceful to ensure a high-quality club member experience
Deals with conflict and stressful situations in a professional manner
Basic knowledge of wines and wine production required
Business math skills, strong computer proficiency and data entry experience required
Professional appearance and demeanor
Intermediate skills in Microsoft Office, including Word & Excel,
Ability to lift and move boxes up to 40lbs in weight
Ability to work with staff in a fast-paced environment
Have fun while you work

How To Apply

Please apply with your resume and references.

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