Estate Concierge
(Wine Jobs:
Management & Administration)
Full Time
Gary Farrell Winery
Healdsburg,
California
Gary Farrell Winery is seeking a dynamic and customer-focused individual to join our team as our Estate Concierge. As the first point of contact for our guests, the Concierge plays a crucial role in creating a welcoming and memorable experience. The ideal candidate should possess excellent communication skills, exceptional attention to details, and a passion for delivering outstanding customer service.
ABOUT US:
Situated in the picturesque Russian River Valley, Gary Farrell offers a stunning work environment, surrounded by rolling hills, overlooking the valley floor. We foster a collaborative and supportive work culture where employees are encouraged to share their ideas and expertise. Our team is passionate about wine, hospitality, and creating memorable experiences for our customers.
As one of the pioneering wineries in the Russian River Valley, Gary Farrell has a rich heritage and legacy in the wine industry. The winery specializes in crafting single vineyard, terrior-driven Pinot Noir and Chardonnay wines. In addition to these flagship wines, Gary Farrell Winery also produces Sauvignon Blanc and Rose, offering a diverse portfolio to wine enthusiasts.
Today, we honor our legacy by seeking out only the vineyards that evoke a genuine sense of place, and craft wines that transport you there. We are driven by the power of curiosity, the joy of discovery, and the inspiration within adventure. The best things in life are worth seeking out, and we seek to showcase the exquisiteness of Pinot Noir and Chardonnay from the Russian River Valley and beyond.
CONCIERGE RESPONSIBILITIES: The Estate Concierge is responsible for responding to a wide variety of guest requests by assessing guest needs and adding personal recommendations to exceed their expectations.
• Guest Services:
o Greet and assist guests with a warm and welcoming demeanor.
o Provide top-tier customer service by assisting guests with inquiries, reservations, and special requests; resolves customer complaints with professionalism and efficiency.
o Respond to guest requests in an accurate and timely manner via email, phone, text messaging (RedChirp).
• Administrative:
o Ensure reservation system (Tock) is accurate and guest requests are noted. Maintain reservation calendar to ensure tasting experiences are aligned with scheduling. Create, edit, and modify tasting experiences and events.
o Maintain a neat and organized workspace, ensuring a visually appealing and functional lobby area.
KNOWLEDGE & EXPERTISE:
o Stay informed about local events, dining options, and entertainment to make personalized recommendations.
o Collaborate with team members to address guest needs and enhance their overall experience.
o Assist in developing best practices for reservation intake, confirmation, and follow-up.
QUALIFICATIONS:
• Prior experience in customer service, retail, or related field working with the public (wine industry experience a plus).
• A warm and gracious personality with demonstrated enthusiasm and passion, and an instantly recognizable service heart.
• Exceptional communication skills, both written and verbal.
• Detail-oriented and strong ability to multi-task and remain calm under pressure.
• Excellent computer skills and time-sensitivity to correspondence. Ability to learn new systems quickly with training.
• Displays professionalism in both appearance and verbal/written communications.
• Team player with a consistently positive attitude and outlook, handling even in the most difficult situations with gracious positivity.
• Proficiency in POS/CRM systems and Microsoft Office (Word, Excel, Outlook) and/or ability to learn new systems quickly.
• Ability to work weekends, holidays and on occasion evenings.
• Proficient in WineDirect and Tock a plus.
PHYSICAL REQUIREMENTS:
• Ability to lift and carry up to 50 pounds on an intermittent basis.
• Ability to work in a standing and/or walking position for long periods of time.
• Ability to effectively stock wine and non-wine merchandise, set up and break down structures, tables, etc., and be able to utilize dolly cart or other equipment to move heavy objects.
