VIP Membership Coordinator (Wine Jobs: Management & Administration)

Full Time

  JCB Collection

  St. Helena, California

Position Summary: The Collector Membership Coordinator assists in all aspects of the membership, including coordination of direct-to-consumer automatic shipments; processing enrollments, cancellations, orders, and returns; producing printed and electronic communications; planning and hosting special events; providing membership services; monitoring club benefits; and producing financial/accounting reports and data. Coordinator works closely with, and receives direction from, the Direct Sales Manager.

Essential Functions:

Build the VIP Collector member list of luxury wine buyers and cultivate demand through extraordinary customer-service and strong ongoing relationships.
Strategize & assist with implementation of ways to maximize and enhance the JCB Collector membership experience
Coordinate automatic futures billing for the program. May include verifying credit cards, confirming billing, coordinating with shipping clerk, and assisting with problem resolution regarding the shipments. 
Coordinate membership offers, including content & collateral creation, allocation systems, inventory management, and member communications.
Assist in planning, organizing, and hosting special events specific to the club and special events which include both the club and hospitality department. 
Maintain club event calendar and work closely with the Brand Manager to keep the club section of the website updated, accurate, and active.
Provide high-level hospitality and concierge services to Collector members including fulfilling special requests, booking and hosting tours and/or tastings, responding to information requests, and assisting club members with Sonoma and Napa Valley visits.
Communicate a comprehensive knowledge of all JCB wines, the JCB brand and all high-end Boisset collections, and all related background information, as well as knowledge of the creator of the JCB brand, his vision and history.
Manage data base system and create timely activity, sales, budget, and financial reports for the Direct Sales Manager. Assist in report analysis as needed.
Maintain general wine knowledge while building an advanced knowledge of JCB wines, select French portfolio wines, and any other wines that are a part of the Collector program offerings.
Process all enrollment forms using the wine club database program, including data entry and confirming all information provided.
Manage will-call system for club members who prefer to pick up club shipments. May include assembling the pick-up orders, instructing hospitality staff on procedures, contacting club members, and monitoring time line for pick-ups.
Process phone and/or e-mail orders by daily entry into the wine club database program. Likewise, process order cancellations and/or returns by crediting members accounts and properly returning wine to inventory.

Additional Functions:

Comply with all company safety policies, practices, and procedures. Participate in safety training and report all unsafe conditions or work practices.
Participate in team efforts and perform additional duties as needed.

Necessary Skills:
Language: Ability to speak and understand basic English required for all positions.
Ability to read and interpret documents such as memos, instructions, policies and manuals. Ability to write routine reports and correspondence. Ability to present information effectively to groups of customers and/or employees, and participate in one-on-one and small groups situations.

Ability to add, subtract, multiply, and divide accurately, using standard American units of currency, weight, volume, and/or distance. Ability to recognize and correct inaccuracies when using calculator or computer spreadsheet.

Ability to apply common sense understanding to a variety of tasks and duties. Ability to adapt to minor changes in routine, solve basic problems, and work with moderate supervision.

Possess intermediate computer skills which can include e-mail, internet, word processing, spreadsheet, basic database activity, graphic arts and/or publishing.
Possess experience with wine club management software.

Education, Experience, Certificates, Licenses:

High School diploma or GED; or 1 year related experience; or equivalent combination of education and experience.
Current, valid Driver’s License, insurable driving record, and proof of current automobile insurance required.

Physical Requirements:

Moderate physical activity performing occasional somewhat strenuous activities, including standing, walking, climbing, reaching, and carrying. Manual dexterity sufficient to reach, handle items, and work with the fingers. Requires lifting and moving objects up to 40 lbs. in weight. Clear vision (close and distant) and ability to adjust focus. Hearing adequate for telephone, office, and group conversation.

Work Environment:

Primarily in a well-lighted, heated and/or air-conditioned indoor setting with adequate ventilation. Periods required in un-heated indoor setting (wine cellar) with changing conditions. Short periods outdoors while conducting tours or moving between buildings. Moderate noise levels typical of public space: music sound system, public conversations, telephones/cell phones, large groups.

Schedule and Travel Requirements:
Variable schedule: Primarily a set schedule but weekends, evenings, and/or periodic overtime will be required depending on club events, shipments, or other activities.
Position may include minimal overnight travel and/or travel by auto or air.

Competitive compensation wage and full benefits offered.

***Benefits: medical starts first of the month following your hire date, dental, vision, FSA/HSA, Life/Disability/AD&D, 401k, vacation, sick, holiday, commuter benefits and generous employee discounts. 

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