Quintessa Estate Host
(Wine Jobs:
Management & Administration)
Full Time
Huneeus Vintners LLC
St. Helena,
California
Nestled in the heart of Rutherford, the Quintessa Visitor Center team creates unique, memorable quest experiences. We are looking for up to 3 part-time/ seasonal Estate Host team members. We are a passionate team of storytellers who aim to provide an exceptional guest experience, delivering our story, sharing the journey and taste of the wine. The Estate Host helps support the business operations and goals.
www.quintessa.com
Competencies
• Brilliant story tellers; choreograph a memorable, quality guest experience that supports desired brand message
• Utilize strategic selling skills to encourage sales and wine club membership sign ups
• Acquire and share wine knowledge effectively and accurately to guests
• Create and maintain a customer-oriented environment focused on building customer relationships and loyalty
• Act as an Estate ambassador on and off premise
• Exceptional interpersonal skills with the ability to communicate with clarity and consistency, both verbally and in writing; comfort speaking to varying group sizes
• Well versed and passionate about wine. Seeks to attain wine knowledge ranging from the wine industry, production and biodynamic and organic farming. Uses that knowledge to build rapport with customers and members
• Ability to work in a fast paced environment, and at times, keep busy during slower periods
• Prioritize, multi-task varying customer needs
• Hospitality focused at events
• Flexibility in working weekends and Holidays is required
• Complete other assignments and special projects as assigned
Traits
• Uses both wine knowledge and service heart to effectively build rapport and relationships with customers and club members
• Professional, self-motivated, organized and efficient with the ability to multi-task in a fast paced, small team environment
• Passion, enthusiasm, focus, creativity and positive outlook
• Excellent customer service skills fast learner of new systems, logical and adaptable
• Goal oriented and sales driven
• Excellent verbal and written communication skills including listening skills; confident communicator
• Ability to effectively build relationships with co-workers
• Excellent organizational skills and the ability to follow through on projects
• Highly dependable; acute attention to detail
• Excellent trouble shooter
• Must be able to troubleshoot customer and employee problems and find scalable solutions
• Professional appearance, demeanor, and enthusiasm
Qualifications
• Two - five years of hospitality experience with a background in customer service, wine education, wine sales, hotel/ concierge work and/ or wine clubs/ loyalty programs.
• Shift scheduling: work weekends, events (including evenings), and some holidays
• Ability to lift heavy boxes (40-50 lbs.)
• Position includes extensive sitting, standing, walking
• Proficiency in Point of Sales (POS) systems and basic computer skills preferred
• Must be at least 21 years of age
• High School diploma or equivalent
• History of responsible use of alcohol and other appropriate conduct, as well as fitness to be licensed, permitted, and/or certified by state and/or local regulatory bodies
