Hospitality Manager
(Wine Jobs:
Wine Retail & Sommelier)
Full Time
WineTalent
St. Helena,
California
WineTalent is working with our client Long Meadow Ranch on a Hospitality Manager role for the newly acquired Stony Hill Winery.
Long Meadow Ranch is a family-owned and operated producer and purveyor of world-class wine and food that is economically successful and socially responsible using diversified, sustainable, and organic farming methods. We produce award-winning wines, handcrafted extra virgin olive oils, grass-fed beef, eggs, and heirloom fruits and vegetables.
We are seeking a Hospitality Manager to oversee the hospitality experiences at our Stony Hill property. The Hospitality Manager will be primarily responsible for managing the hospitality team at Stony Hill ensuring an unforgettable experience to our guests and promoting our wines and wine club. The ideal candidate will be engaging and knowledgeable about Stony Hill, Long Meadow Ranch, wine, food and also the Napa Valley. Interacting with guests from diverse backgrounds and experiences, the Hospitality Manager will strive to create a unique and personal experience with each guest.
Responsibilities
- Perform daily operations, including tasting setup and breakdown, reservations, order processing, and inventory management
- Host guests on guided winery visits and tastings that are unique and memorable
- Deliver a customer experience that provides world-class customer service and tells our winery history, mission and philosophy.
- Create opportunities to present and sell wine and acquire club memberships
- Assist with the hiring, training, and scheduling of hourly hospitality staff
- Ensure proper execution of daily procedures, including tasting protocol, point of sale operations, maintaining proper inventory control, signing up wine club members, opening and closing, and daily upkeep and maintenance of the tasting areas
- Lead daily staff meetings
- Assist in the coordination of all on-site events
- Handle routine purchasing transactions including point of sale/cash register operations and accounting for daily sales and tips. Ensure that all Hospitality accounting is correct and complete at the end of the business day
- Collaborate with the Director of Consumer Sales & Hospitality to achieve goals for sales, wine club sign ups and data collection goals; plan properly and motivate the team to reach these goals.
- Demonstrate leadership and personal support to hourly staff. Help coach, guide and develop staff into a strong sales and service focused team. Provide clear direction and support to staff regarding sales initiatives and programs.
- Work collaboratively and effectively with other team members at the winery as well as other departments, such as Consumer Sales, Marketing and Private Events.
- Collaborate with theDirector of Consumer Sales & Hospitality to generate and execute ideas to build tasting room traffic.
- Collaborate with theDirector of Consumer Sales & Hospitality to develop compelling and unique visitor programs and experience.
- Submit all reports to accounting and management as required, including daily sales, monthly inventory, and monthly performance analysis.
Education, Experience and Required Skills
- Bachelor's degree in Marketing, Communications, Hospitality or related experience
- 2+ year of hospitality experience with strong proven experience in direct-to-consumer wine sales
- Knowledge of organic and sustainable farming and food production
- Strong interest in the farm-to-table movement and culinary pursuits
- Effective communication and sales skills
- Must be able to work Saturday and Sunday
- Customer service experience with a genuine desire to provide exceptional service
- Proven experience in direct-to-consumer wine sales
- A valid California Driver’s License with a safe driving record
- Ability to lift and carry up to 50 pounds
- A pre-employment background is required
- Compensation and Benefits
This is a full-time hourly position.
Competitive compensation depending on experience plus medical, dental and vision benefits and 401k
