Wine Consultant (Wine Jobs: Wine Retail & Sommelier)

  Blackbird Vineyards

  Napa, California

THE COMPANY

At Bespoke Collection, we aim to inspire! Through our curated selection of boutique wines, one-of-a-kind objets d’art, and unique lifestyle experiences, we strive to exceed expectations of members, clients, and partners. Our team is vital to our success, and we believe in challenging our people to encourage growth. Our cultural focus is to hire those who possess a combination of three essential virtues – Hungry, Humble, and People Smart. Working here you’ll find yourself among a dynamic team, in an environment filled with professional challenges and opportunities.

JOB DESCRIPTION:

The wine consultant will work directly with the Private Client Leader to build lasting relationships with wine and lifestyle product enthusiasts. In addition to hosting guests in a retail setting, the Wine Consultant will foster new and existing sales and memberships by actively conducting individualized outreach via email, phone, and social networking and in-person events with Blackbird Vineyards’ private client team. Responsibilities include all aspects of the client relationship – direct sales, client outreach, and service management of client relationships. Management of the sales process includes detailed sales administration in the company’s commerce and customer relationship management systems. Participation in events in the afternoon or evening as deemed appropriate to the business will also be included in the normal duties, including setup, cleanup duties throughout each event and normal business day.

ESSENTIAL RESPONSIBILITIES:

- Always provide the highest quality service to customers and co-workers.
- Open and close the business on a daily basis according to outlined procedures.
- Set up, host, re-set private wine tastings.
- Conduct point of sale procedures, cash handling.
- Monitor hospitality areas to ensure they are kept clean and safe.
- Conduct weekly email and phone outreach to new and existing clients based on client purchase patterns – RFM and product focus. Seek to promote repurchase or introduction 
to new products and advise of membership opportunities and benefits of client loyalty.
- Follow up on sales leads from internal and external sources.
- Participate in wine inventory procedures.
- Establish and maintain a positive relationship with referral companies and individuals.
- Develop and maintain a working knowledge/interest in art and antiques.
- Maintain familiarity with Napa Valley history, wineries of interest, and other hospitality businesses.
- Contribute to sales strategies and staff motivation.
- Complete any additional tasks as assigned by the Private Client Leader or Sales Operations Director.

EXPERIENCE/EDUCATION REQUIREMENTS:

- 3 years experience in sales for a winery or premium consumer goods company.
- Computer proficiency: POS software experience, web based software – including Salesforce.com.
- Ability to prioritize and get things done in a rapidly changing environment.
- Strong attention to service detail.
- Self-motivated with the ability to multi-task numerous projects at one time.
- Exemplary interpersonal communication skills.
- B.A./B.S. degree preferred but not required.
- Valid CA Driver’s license.

PHYSICAL REQUIREMENTS:

- Must be able to lift up to 50 pounds.
- Must be able to work moving for extended periods of time.

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:

The above information is representative of the work performed in this position, however it is not all inclusive. The omission of a specific duty or responsibility does not exclude it from the position if the work is similar or related to the essential duties and responsibilities.