Seasonal Hospitality and Sales Associate (Wine Jobs: Wine Retail & Sommelier)

Part Time

  Clos Du Val

  Napa, California

Clos Du Val is looking for seasonal, part-time Hospitality and Sales Associates. Weekend and holiday work is required; this position works 2-3 days per week.

The Hospitality and Sales Associate will provide Clos Du Val guests and members memorable, relationship centric experiences that are tailored to their specific interests and executed with a high level of hospitality. Through these practices, achieve set sales, revenue and acquisition goals.

ESSENTIAL DUTIES:

Responsibilities include, but are not limited to, the following:

- Connect and personally engage with all guests while providing an educational and entertaining
experience
- Take ownership and responsibility for daily, monthly and annual personal and team sales goals, visitor
counts, conversion rates and all other applicable metrics
- Build and maintain professional, long-term relationships with guests
- Maintain high organizational skills and exceptional attention to detail including time management,
DTC policies and cleanliness of self and place of work
- Complete all purchase transactions accurately and ensuring sales details are tied to a consumer profile
- Develop and maintain strong communication with Guest Experience Manager and Guest Services
Coordinator(s) to ensure guests needs are met and details recorded daily
- Assist with daily prepping/cleaning of all tasting areas
- Other duties as assigned.

ESSENTIAL SKILLS:

1. Hospitable, kind, genuine, honest, intelligent and self-aware
2. Proven sales ability within a luxury product environment
3. Exceptional communication skills both verbally and written
4. Strong ability to speak to world interests and actively/positively contribute to a variety of conversations
5. Project a professional, engaging and positive disposition
6. Desire to provide the best possible interaction with both guests and co-workers
7. Strong attention to detail, multi-tasking and follow through
8. Talent and passion for problem solving and turning difficult situations into positive ones
9. Ability to remain calm under pressure
10. Interest and high capacity to learn and educate
11. Advanced computer literacy

PHYSICAL REQUIREMENTS AND EQUIPMENT USED:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand and walk; use hands to finger, handle, or feel objects, tools, or controls. The employee is regularly required to talk, hear, taste, and smell. Extended periods of time daily will be spent standing and speaking. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

WORKING CONDITIONS:

The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

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