Membership & Consumer Sales Manager (Wine Jobs: Sales & Marketing)

Full Time

  Robert Craig Winery

  Napa, California

Robert Craig is a small, family-owned & operated winery dedicated to making world class mountain Cabernets. Our principles are to produce small-lot, site-expressive wines from high elevation vineyards. We take our craft and the care of our Guests very seriously, but in a relaxed, approachable style.

Rare as it is, we are looking for a new team member! Join us at the summit of Howell Mountain and help us make great things happen for our Guests and ourselves.

What we desire in a candidate… a Midwest work ethic, a commitment to excellence in everything you do, the ability to put your co-workers first, a true passion for fine wines, a familiarity with Social media, the desire to continually educate yourself in our industry and the ability to leave your ego at the door. We are a small team and we are fully committed to each other. We work hard but have fun while doing so. You must be over 21 years of age, have a valid drivers license and be able to lift 40+ lbs.

What you can expect from us... a full-time position, a full suite of great benefits, a company culture of respect & teamwork, co-workers that share your enthusiasm for the world of fine wine, high touch Guest service and company values that you can be proud of!

Position Summary: Under general supervision and own initiative this detail focused, multi-tasking individual will oversee the day-to-day operations of our Wine Club and all duties related to customer correspondence and care. He or She will execute Wine Club Allocations, respond to Guest & member inquiries and mange inventory for our bi-annual shipments. He or She will occasionally host Guests at both our Downtown Tasting Salon location and our Howell Mountain Estate. This position will be responsible for fulfillment of all Wine club, online store and in-person shipments. A commitment to excellence in high-touch Guest service, willingness to put your co-workers first and attention to detail are all paramount to our success.

Reports to: Director of Consumer Sales & Hospitality

Responsibilities: As RCW continues to grow and expand the responsibilities may broaden and change, your many talents will be drawn upon to help the company succeed and your personal growth will follow-suit. This position carries with it a level of responsibility that will require mindfulness that we are a small team and excel when we support each other through the day to day.

Wine Club Execution, Order Processing & Guest Service:
•  Organize and execute bi-annual Wine Club releases utilizing Ewinery, Ship Compliant & Copper Peak software modules.
•  Manage all aspects of a club run including inventory management, customer correspondence, Ewinery set-up, execution, weather holds, order returns and reships.
•  Processes wine & merchandise orders daily from visitor experiences, online store and by phone.
•  Enter Guest orders & club enrollment cards into Ewinery with precision and accuracy.
•  To be responsive, gracious & creative in solving customer problems or complaints and to take it one step further by trying to anticipate Guests needs.
•  Directly respond to shipping/fulfillment questions from customers, club members and fulfillment agencies which may include tracking, delivery, damaged goods, claims and returns.
•  Work closely with management proposing new ideas in an ongoing effort to continuously refine & improve our processes, and Guest experiences.
•  Do your part to continuously foster an environment of teamwork in both the Hospitality Department and in all inter-departmental communications.

Collateral Material, E-Commerce & Social Media:
•  Work collaboratively with Marketing Consultants to create bi-annual newsletters and/or other collateral for Club & new releases.
•  Create, execute, and support an annual e-commerce outreach plan, including a robust Holiday plan.
•  Maintain consistent upkeep of the RCW Website.
•  Work collaboratively with Social Media Consultant to share relevant, timely information for social media outreach.

Guest & Event Host:
•  Take responsibility for ensuring a high-touch Guest experience that supports the RCW Mission.
•  When needed to fill-in, execute all daily hospitality duties, opening/closing side work. Responsible for wine, stemware and tabletop set-up and clean up, and for conducting informative and engaging tastings as needed.
•  To consistently support our Guest Service Mission by modeling the mantra “We provide a heartfelt personalized visit to each of our Guests where all of our actions are guided by warmth and sincere hospitality”.
•  To ensure consistent messaging for yourself and teammates by modeling the language and culture we have created.
•  To assist with the organization, planning & execution of all Guest events.

Inventory & Systems Management:
•  Maintain adequate inventory at both fulfillment locations and share info with team.
•  Responsible for maintaining the CRM database with accuracy and timeliness.
•  Create skus, promo codes & update pricing in Ewinery, Ship Compliant & Copper Peak software modules.

Education and Experience
•  Strong written and verbal communication skills.
•  Ability to work independently with strong attention to detail. Superior organizational skills and ability to manage multiple priorities and to work with a sense of urgency when necessary.
•  A demonstrated ability to speak to groups and convey complex information without striking a pedantic, elitist, or condescending tone to a diverse audience.
•  Ability and desire to consistently model proper customer interaction.
•  Ability to work and thrive in a team environment.
•  A lively interest in and continuously growing knowledge of the world of wine.
•  Willingness to continuously support senior managements’ departmental decisions

How To Apply

If you think you might be the right fit to join the Craig Crew, please apply with your resume and cover letter.

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