IT Technician (Wine Jobs: Management & Administration)

  Crimson Wine Group

  Napa, California

COMPANY BACKGROUND:

As owners of exceptional vineyards in premier wine growing regions, Crimson Wine Group is committed to crafting benchmark wines for the pleasure and benefit of those we serve.

Using our three strategic pillars of quality, focus and growth as guides, we seek to enrich lives through uniquely wonderful wine experiences.

Our properties include Pine Ridge Vineyards (Stags Leap District, Napa Valley); Seghesio Family Vineyards (Sonoma County); Archery Summit (Dundee Hills, Willamette Valley); Chamisal Vineyards (Edna Valley, Central Coast); Double Canyon (Horse Heaven Hills Washington); Seven Hills Winery (Walla Walla Valley, Washington); and The Estates Wine Room (Seattle, Washington).

Crimson Wine Group is a publicly held company and all the wineries are 100% owned and managed. These wines are sold nationally, and many are exported and sold around the world with a focus in Canada and Europe. 

JOB SUMMARY:

This role will be responsible for being the first point of contact for technical support for 7 remote locations, remote users and onsite support for our corporate office in Napa. This includes the responsibility of identification, and resolution of incoming problems and other IT assistance requests to the IT Department or directly from a user, attempting to first assist the user and then, if necessary, escalating requests to other IT team members.

SCHEDULE:

This is a full-time opportunity located at our corporate office in Napa. Work schedule will be Monday through Friday from 8:30am to 5:00pm  

DUTIES AND RESPONSIBILITIES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodations or other reasons.

Remote IT Support (60%)

• Provide first point of contact for end user technical support via phone, email or remote control.
• Log and update incidents and requests into ticketing system and assign as appropriate to other members.
• Maintain service levels, escalate tickets as appropriate and follow through to completion. 
• Complete required end user guides and technical documentation.

Onsite IT Support (20%)

• Assist with providing onsite technical support for corporate office users.
• Assist with configuring and deploying PCs, devices, systems and software. 

Desktop Management (10%)

• Assist with monitoring, management and support of the client/desktop operating environment.
• Assist with managing and maintaining desktop management tools and ticketing system.

Project Support (10%)

• Participate and complete required technical tasks for business and IT related projects.
• Assist with deployments, end user training and user acceptance testing for related projects.

EDUCATION TRAINING AND OTHER REQUIREMENTS:

• High School diploma required. 
• Bachelor degree or equivalent technical degree preferred.
• 2-3+ years IT support experience required. 
• Excellent customer service skills, strong communication and documentation skills.
• Ability to work properly with other team members and independently without direction.
• Experience providing phone support, supporting multiple locations and supporting remote end users. 
• Experience supporting Windows 7 & 10 OS, networked and local printers, and business applications.
• Strong problem solving skills in Microsoft Office (2013, 2016 & O365) Suite applications & tools.
• Basic skills and experience with user management in an Active Directory environment.
• Basic TCP/IP networking concepts (TCP/IP, DHCP, DNS, VPN and Wi-Fi).
• Experience with using a service desk suite or ticketing system is a plus.

How To Apply

https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=b34c874e-0142-4bf4-ae3b-72ba65633796&ccId=19000101_000001&type=MP&lang=en_US

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