General Manager (Wine Jobs: Management & Administration)

Full Time

  Outland Fine Wines

  Napa, California

Outland Wines is a contemporary tasting room in Downtown Napa, pouring wines by POE, Farella and Forlorn Hope. Our wines offer a wide array of style and variety, from twenty-year-old Napa Valley Cabernet, to Sparkling Riesling, Rosé, Chardonnay, Pinot Noir, and much more. We are seeking a full-time General Manager to represent all three wineries and to execute daily tasting room operations and management. 


DUTIES AND RESPONSIBILITIES – Include, but are not limited to: 

•  Oversee all aspects of the successful daily operation of the Outland Tasting Room. 
•  Accurately handle all sales transactions, including the opening, closing and daily operations of cash register
•  Interview, hire and develop new employees as needed in accordance with the standards set by all three winemakers
•  Train, supervise and provide support to tasting room staff and educate as needed to improve and develop individual and group sales performance
•  Conduct weekly outreach with local businesses, tasting rooms, hotels, restaurants and wineries to build local relationships and generate a successful referral network
•  Conduct weekly staff and ownership meetings to discuss goals, performances and progress
•  Create and promote new visitor experiences
•  Process and coordinate all shipping orders, and ensure that all orders are within state regulations
•  Maintain mailing list database and wine club referrals 
•  Respond to wine club member and non-member calls and email inquiries
•  Support and grow the Outland wine club with new member sales, account and member retention
•  Maintain accurate count of daily inventory and samples used in the tasting room
•  Create, organize and execute regular tasting room events and classes


JOB REQUIREMENTS – Include, but are not limited to:

•  Strong Leadership Skills: The ability to create and maintain a gracious and efficient environment that is focused on providing the best possible guest experience
•  Excellent written and verbal communication skills
•  Experience managing online store management, inventory management, and order fulfillment (Vinespring, Vin65, etc.)
•  Hospitality experience in planning, organizing and executing events and educational classes
•  Thorough knowledge of California’s wine industry, including characteristics of Northern California’s AVA’s, wine production techniques, Natural Winemaking, etc.
•  Thorough knowledge of Downtown Napa and surrounding areas
•  Established relationships with key industry contacts: Hotel concierges, local tasting rooms, local winery employees, and industry networking organizations 
•  Financial Business Acumen: The ability to understand and meet budgets, run daily reports, meet and exceed sales goals; control inventory, labor, expenses and cash management.
•  Ability to work a flexible schedule, including weekends, evenings and some holidays

Tasting Room Hours: Wednesday-Monday, 1pm-7pm 
Salary: Competitive base salary plus gratuities and sales incentives 

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