Estate Concierge (Wine Jobs: Management & Administration)

  Trefethen Family Vineyards

  Napa, California

Trefethen Family Vineyards is looking for the right individual for an important customer-facing position. We are a family-owned estate vineyard and winery operation in the Oak Knoll District of Napa Valley. For 50 years, we have been crafting world-class wines with our own estate grown grapes. Our historic winery, originally built in 1886 and re-opened in the spring of 2017 after a full restoration, is the centerpiece of our estate and the focal point for the many visitors we receive each year.

This part-time position will be the first and last person our guests see and thus an integral part of our hospitality team, helping us provide exceptional customer service. 

Job Responsibilities

•  Greet all customers upon arrival to the estate
•  Explain and sell all available experiences and collect necessary fees, upsell to reserve tastings 
•  Manage table seating and appointments in real-time
•  Assist in the sale and packaging of wine 
•  Field telephone calls regarding tasting appointments and other visitor information
•  Maintain and monitor the reservations calendar
•  Work with Outbound Sales supervisor to assist with and conduct outbound phone sales, VIP customer management and customer service 
•  Work with Wine Club Coordinator to assist with club member guest service, customer outreach, and order fulfillment
•  Assist with hospitality events on site and off site as needed
•  Engage in proactive teamwork with all members of the hospitality team

Requirements

•  A welcoming and cheerful disposition with strong verbal and written communication skills
•  Experience in hospitality
•  Ability to multi-task
•  Working knowledge of Google calendar, Microsoft Word and Excel
•  Ability to learn and operate WineDirect POS system
•  Wine knowledge a plus

Working Conditions

•  Must be available to work a flexible schedule including weekends and holidays.

Physical Requirements

•  Must be able to lift 50 lbs.
•  Operate a desktop computer using keyboard and mouse, employing repetitive arm and wrist motions
•  Manual dexterity sufficient to reach/handle items and work with the fingers
•  Specific vision abilities require close and distance vision
•  Sit for long periods of time
•  Occasionally bend, stoop, reach, kneel, crouch or climb stairs