Custsomer Service / Logistics Representative (Wine Jobs: Management & Administration)

Full Time

  Quintessential Wines

  Napa, California

Quintessential Wines is a family owned-and-operated import, marketing and sales company headquartered in Napa, CA. We are dedicated exclusively to representing multi-generational, family owned-and-operated wineries who have the same passion for winemaking as we have in strategically marketing and selling their wines. These producers, from most of the top wine regions around the world, create wines that offer the best, most authentic expression of the terroir from their respective vineyards.

Our Customer Service Representatives works closely with our sales reps and distributors to ensure that orders are placed in a timely manner with our winery partners, both domestically and internationally, and oversee all aspects, processing through end destination. 

Responsibilities include the following, but other duties may be assigned as necessary.
- Provide reliable customer service to suppliers, distributors and our sales team.
- Process all customer orders, and follow-up functions (shipping, invoicing, etc)
- Coordinate, track and manage ocean container shipments from foreign port to final destination. 
- Negotiate rates with forwarding agent, freight forwarders and customs brokers.
- Troubleshoot daily issues, (delivery, orders, inventory, etc.) 
- Maximize orders to keep costs down.
- Accurate tracking of all orders placed DI and Domestic.
- Accurate tracking of all vintage changes.

- Experience preferred, but not mandatory, in wine-purchasing and logistics. 
- Effective and concise oral and written communication skills
- Computer Skills: Fully computer literate with emphasis on Word, Excel, and Office Outlook. 
- Knowledge of Navision (Microsoft Dynamics) is helpful. 
- Must be able to multi-task.
- Must be organized and exude attention to detail. 
- Must be able to work independently with minimal supervision and work as team player. 
- Wine / Spirit importing experience preferred.

Please submit cover letter, resume and compensation requirement.

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