eCommerce, Corporate Sales (Wine Jobs: Sales & Marketing)

  Francis Ford Coppola Winery

  Geyserville, California

Job Summary: Drive corporate sales through outreach via telephone, email and in person visits.

Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Safety Statement: All employees shall follow safe practices according to the injury and illness Prevention Policy (IIPP), render every possible aid to safe operations, and report all unsafe conditions or practices immediately to any management employee or People Operations.

Essential Duties and Responsibilities 

75% Sales/Customer Service:

• Perform outbound corporate sales operations selling wine and merchandise to potential corporate clients.
• Communicate and promote our corporate programs, including wine sales, wine family benefits, and on property events to potential corporate clients and cross sell/up sell additional services and products.
• Update internal shared customer databases with new information gathered during calls.
• Ensure that all company established procedures and policies are followed. Work with Manager to suggest new policies as needed.
• Respond accurately to customer inquiries via telephone and email within 24 hours of receipt.
• Suggest and maintain customer service best practices to Manager, based on customer interaction experience.
• Maintain a comfortable, friendly, and informative customer service environment via face-to-face, phone, and email communication, including other departments.
• Be able to respond to other departmental or company needs or changes as necessary.

10% Reporting:

• Create reports as needed to determine appropriate calling lists.
• Maintain corporate sales daily, weekly & monthly report.

10% Marketing/Promotions:

• Work with Manager to develop corporate promotions and outreach programs.
• Develop and execute outside corporate sales promotions; present to Manager for approval
• Generate leads and manage relationship(s) with outside sales partners and vendors.

5% eCommerce Daily Tasks:

• Work with Manager to be competent in daily processes and tasks in Manager’s absence.
• Process orders in B-Loyal for the Shipping Department.
• Answering emails and voicemails as necessary- customer service based duties.

 

Job Requirements

Education/Experience:

• High school diploma or general education degree (GED) and;
• 12 month’s related experience and/or training; or equivalent combination of education and experience.

Knowledge, Skills & Abilities:  

• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Safety Awareness - Ability to identify and correct conditions that affect employee safety.
• Adaptability - Ability to adapt to change in the workplace.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Decision Making - Ability to make critical decisions while following company procedures and guidelines.
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Reliability - The trait of being dependable and trustworthy.
• Resilient - Ability to recover from, or adjust to, misfortune or setbacks.
• Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
• Team Builder - Ability to convince a group of people to work toward a goal.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

Other:  

• Computer proficiency in Lotus Suite, MS Office, CRM Software, Internet.
• Computer applications preferably with shipping and inventory software.
• Previous phone sales experience.
• Previous retail/e-commerce experience.
• Some marketing related experience.
• Experience in the wine industry. 

Physical Demands:

N (Not Applicable)-Activity is not applicable to this occupation.

O (Occasionally)-Occupation requires this activity up to 33% of the time (0-2.5 + hrs/day)

F (Frequently)-Occupation requires this activity from 33% - 66% of the time (2.5-5.5 + hrs/day)

C (Constantly)-Occupation requires this activity more than 66% of the time (5.5 + hrs/day)

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  This position will work primarily in the warehouse. 

How To Apply

https://www.francisfordcoppolawinery.com/en/careers/details/oSLO6fwh

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