Customer Service Representative
(Wine Jobs:
Sales & Marketing)
Full Time
Fairfield,
California
Enoplastic USA
Customer Service Representative
East Bay, CA
Company Description:
We are a Northern California based supplier to the food and beverage industry. We are growing rapidly and are looking for the right person to help us continue our expansion.
Job Title: Customer Service Representative
Compensation: Excellent compensation package, including base salary and generous benefits.
Job Summary: We operate in a very competitive market that requires constant relationship management. Our business model requires both considerable support of our current customers as well as continuous prospecting for new business. This position is a key member of the Sales and Marketing Team. You will work within the CSR team, the Customer Service Manager and closely with the General Manager and Sales Representatives to build sales goals and target standard as well as strategic growth opportunities. You must be a team player who recognizes and supports the notion that multiple roles and positions together drive a profitable business.
You are a motivated, creative, organized and ethical professional. You understand that sales never sleeps and that an unexpected or random opportunity can result in the most successful arrangements.
Responsibilities:
Communicate with customers: New orders, inquiries, order status, order confirmation, etc.
Contact prospective customers to identify new business opportunities
Work with customer and sales representative on orders
Process customer new orders, production orders and order changes
Update customer status report
Create internal specification sheet for new orders
Monitor Purchase Order confirmations
Prepare shipping documents
Process credit cards charges
Customer credit application approval
Attend trade shows as necessary
Make recommendations for workflow procedures
Participate in daily Production/Shipping Meetings
Requirements:
Preferred but not required B.A. or B.S. degree and/or 2 to 4 years of customer service experience
Experience in the packaging or wine industry desirable.
Skills:
The ideal candidate will possess the following skills:
Thrives in being part of a team environment.
Must be self-motivated and able to work independently on projects, as appropriate.
Must possess excellent verbal and written communication skills.
Must have effective problem solving, decision making and time management skills
Computer literate in Microsoft Office (Word, Outlook, Excel and PowerPoint).
Proficiency in the use of ERP (Microsoft Navision) applications highly desirable.
Work well under pressure
Miscellaneous: Experience in the wine and/or food and/or packaging industries highly desirable.
We look forward to hearing from you.
Principals only. Recruiters, please don't contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
Additional Information:
Job Posted:
Type of Work: Full Time
Job Category: Sales and Marketing
negotiable