Customer Service Representative (Wine Jobs: Sales & Marketing)

Full Time

  Enoplastic USA, Inc. (http://www.enoplastic.com)

  Fairfield, California

Enoplastic USA

Customer Service Representative

East Bay, CA

 

Company Description:

We are a Northern California based supplier to the food and beverage industry.  We are growing rapidly and are looking for the right person to help us continue our expansion.   

 

Job Title: Customer Service Representative

 

Compensation:  Excellent compensation package, including base salary and generous benefits.

 

Job Summary: We operate in a very competitive market that requires constant relationship management. Our business model requires both considerable support of our current customers as well as continuous prospecting for new business. This position is a key member of the Sales and Marketing Team.  You will work within the CSR team, the Customer Service Manager and closely with the General Manager and Sales Representatives to build sales goals and target standard as well as strategic growth opportunities. You must be a team player who recognizes and supports the notion that multiple roles and positions together drive a profitable business.

You are a motivated, creative, organized and ethical professional. You understand that sales never sleeps and that an unexpected or random opportunity can result in the most successful arrangements.

 

Responsibilities:

Communicate with customers: New orders, inquiries, order status, order confirmation, etc.

Contact prospective customers to identify new business opportunities

Work with customer and sales representative on orders

Process customer new orders, production orders and order changes

Update customer status report

Create internal specification sheet for new orders

Monitor Purchase Order confirmations

Prepare shipping documents

Process credit cards charges

Customer credit application approval

Attend trade shows as necessary

Make recommendations for workflow procedures

Participate in daily Production/Shipping Meetings

 

Requirements:

Preferred but not required B.A. or B.S. degree and/or 2 to 4 years of customer service experience

Experience in the packaging or wine industry desirable.

 

Skills:

The ideal candidate will possess the following skills:

Thrives in being part of a team environment.

Must be self-motivated and able to work independently on projects, as appropriate.

Must possess excellent verbal and written communication skills.

Must have effective problem solving, decision making and time management skills

Computer literate in Microsoft Office (Word, Outlook, Excel and PowerPoint). 

Proficiency in the use of ERP (Microsoft Navision) applications highly desirable.

Work well under pressure

 

Miscellaneous:  Experience in the wine and/or food and/or packaging industries highly desirable.

 

We look forward to hearing from you.

Principals only. Recruiters, please don't contact this job poster.

Please, no phone calls about this job!

Please do not contact job poster about other services, products or commercial interests.

 

Additional Information:

Job Posted:

Type of Work: Full Time

Job Category: Sales and Marketing

negotiable

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