Client Trainer (Wine Jobs: Management & Administration)

Full Time


  American Canyon, California

WineDirect is the wine industry’s leading provider of ecommerce and fulfillment solutions. In an era of rapidly increasing consumer expectations, we’re committed to constant innovation and high-quality service to help wineries large and small delight their customers and grow sales. Headquartered in Napa Valley, we also have distribution centers in Paso Robles, CA, Santa Maria, CA and Glen Willow, OH.

With over $1 billion in DTC sales transactions on our platform each year and high growth on the horizon, we’re looking for a self-motivated, confident, forward thinking, and client-centric individual to join our team. The right candidate will work closely with a diverse group of clients and have a proven track record of delighting customers and building loyalty. You will have excellent collaboration skills and be comfortable shifting priorities in a rapid growth environment.

Job Description:

The Client Trainer will conduct group training classes to educate clients on how best to use our software. In-person training classes are currently offered on a regular basis in our Napa Valley office, Santa Maria, and Paso Robles. Other regionally based classes are offered as well. Online training classes for clients and WineDirect staff are offered weekly. Our Client Trainers also engage with clients desiring a customized private session to discuss needs, build and execute customized training plans. These training sessions are offered both at the client site and remote. 


  • Facilitate instructional courses online and in-person in a classroom platform.
  • Adapt training delivery to meet differing experience levels of participants.
  • Create custom agendas and price quotes for individual training sessions.
  • Work with the Project Management team to provide procedural mapping sessions for onboarding clients.
  • Collaborate with subject matter experts to develop and maintain training material.
  • Become proficient with training material content via self-education and internal training support.
  • Conduct and provide support for local as well as regional training events.
  • Provide a positive learning experience in which participants are encouraged to participate and actively engaged in the learning process.
  • Meet professional obligations and performance goals through efficient and effective work habits.

Qualifications and Education Requirements:

  • Minimum of 3 to 5 years of experience using WineDirect Ecommerce Software in a winery or corporate setting.
  • Working knowledge of wine business operations and best practices.
  • Proven ability to conduct group training courses online and in-person.
  • Strong advocacy for customers and passion for revenue and growth.
  • Detail & goal oriented, self-motivated, high level of initiative, collaborative, pleasant, positive, firm but fair, ability to multitask with good problem solving skills with forward thinking mentality.
  • Technical competence, understanding of software and integrations, experience with CRM, CMS, POS, HTML, database files, and ERP systems.
  • Excellent written, verbal and presentation skills.

About Us: We offer a full range of Direct-to-Consumer services to wineries, including ecommerce, point-of-sale, and order fulfillment. We have one clear goal, and that determines our focus each and every day – to be The Winery’s Champion. We do that through a strong culture of innovation and an unwavering focus on delivering the best to our customers. Our employees are friendly, passionate, hard-working, and most of all FUN!


  • Competitive salary
  • Medical, dental and vision coverage
  • Employer paid Life insurance. AD&D and Long Term Disability
  • 401(k) profit sharing plan
  • Education allowance
  • Great working conditions in a brand new office
  • Environment of transparency with lots of exposure to senior management

This position is based in our Napa Valley corporate office. Local candidates will be considered.

WineDirect is an Equal Opportunity Employer. Compensation will be DOE

How To Apply

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