Sales and Hospitality (Wine Jobs: Sales & Marketing)

Full Time

  Vintage Wine Estates

  Yountville, California

Vintage Wine Estates is a collection of vintner family-owned winery estates and brands based in Santa Rosa, California. We are an industry leader across all sales channels and dedicated to providing wine consumers with a range of wine selections from $10 to $150 dollars. Vintage Wine Estates is a dynamic, growing organization and customer service is central in our culture, with focus on both our external and our internal customers. We value individuals with an entrepreneurial spirit who enjoy working with a professional, results-driven team in a collaborative environment. We want to add a friendly, out-going and high-energy Sales & Hospitality team member that enjoys being rewarded handsomely for their stellar customer service and superior sales skills. This position is located in Yountville.

Position Summary:

This position supports the daily operation of the tasting room and demonstrates in depth knowledge of our products and programs. Works as a member of the team providing guests with positive, memorable experiences. Wine knowledge is preferred but not required. Professionals with bartending and/or restaurant experience are highly desirable. Must be willing to work weekends and evenings if needed. Hours can vary from 10am to 8pm. 

Essential Duties and Responsibilities: 

• Greeting all guests, pouring wines and demonstrating gracious hospitality

• Creating a memorable experience for guests 

• Selling wine and wine club memberships based on monthly goal

• Describing wines and winery history; answering visitors’ questions about wines

• Providing general tourist information

• Handling routine sales transactions that include operating the register and accounting of daily sales

• Assisting with display and stocking of retail items and wines

• Assisting in maintaining cleanliness of facilities

• Assisting with special events as needed

• Representing the winery at outside functions as needed

• Acquiring and maintaining thorough knowledge of winery and its wines

• Understanding and properly processing winery specific order requests

• Preparing food for wine pairings

• Performing other duties as assigned by Manager

Qualifications: 

• Wine related experience helpful and knowledge of wines and wine production

• Commitment to excellence and high standards

• Proficient with a computer (confident with POS systems, Microsoft Office)

• Evidence of superior sales performance preferred 

• Excellent verbal communication and interpersonal skills

• Excellent presentation skills

• Strong organizational, problem-solving, and analytical skills

• Ability to manage priorities and workflow

• Professional appearance and demeanor

• Versatility, flexibility, and a willingness to work in an evolving environment with enthusiasm

• Exemplary customer service skills

• Demonstrated ability to calculate figures and amounts such as discounts and percentages

• Ability to understand and follow written and verbal instructions

• TIPS and CA Food Handler Certifications preferred, but not required

Physical/Mental Requirements:

• Must be at least 21 years of age

• Must be able to bend, squat, climb, push, stoop and crouch repeatedly

• Must be able to stand and walk for extended periods as required by job duties

• Must be able to lift up to 40 lbs on a regular basis

• Coordinate multiple tasks simultaneously

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