Customer Service (Wine Jobs: Management & Administration)

Full Time

  Nelson Staffing

  United States, California

An innovative and growing super-premium and ultra-premium wine producer in the Dry Creek and Russian River Valleys of Sonoma County is in search of a Customer Service/Order Entry person to join their team.

CUSTOMER SERVICE/ ORDER ENTRY 

Compensation: $18 per hour

Summary

Responsible for daily processing of wholesale wine orders including providing customers confirmation of availability and pick-up dates.  Interfacing with customer regarding shipment status and promptly addressing order revisions via email and/​or phone. 

Excellent verbal and oral communication skills is required as well as the ability to apply creativity to resolve customer service issues meaning always taking/making/finding the time to provide accurate answers to any questions and ensure consistent flow of product.

Primary responsibilities:

·          Provide the first point of customer contact for inquiries such as pricing, product information, shipments, and orders including communicating any revisions to quantities, pricing, and/or shipping dates

·          Ensure delivery of excellent customer service through timely (same day) and accurate processing of orders (confirming product availability and proper FOB pricing)

·          Communication and coordination across other departments to resolve inquiries regarding product availability.

·          Build and maintain customer loyalty by providing prompt friendly service

·          Support the sales and finance team with regular and ad hoc sales and shipment reporting

·          Pulled orders from buyers portal systems (Costco- SPS Commerce, LCBO-Web PO, SAQ-SAQ-b2b)

·          Order input data into NAV system and upload into warehouse AMS system

·          Reviews orders for accuracy and completeness 

·          Prepare appropriate shipping documents for invoicing

·          Maintain completed files copies of all invoiced and completed orders

·          Follow up on “On-Hold” or “Credit Hold” orders

·          Handle complaints from shipping errors (wrong product / wrong address) and resolve as appropriate

·          Work with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments or unavailable orders.

·          Ensure all orders available to ship have shipped prior to month end

Requires:

Previous Customer Service experience.

Experience with AMS a plus.

Follow this button to apply for this job posting


Wine & Restaurant Jobs in California. Looking for a job or hiring new employees in the wine & restaurant industry? Wine Jobs California - The job site for the wine & restaurant industry throughout California. Find ads for jobs in the wine industry, from winemaking to wine sales jobs.

Wine & Restaurant Employers and Recruiters - Attract the best candidates for your employment opportunities. Post your ads for restaurant and wine industry jobs on winejobscalifornia.com.

Job Seekers - Find jobs in restaurants and wine including restaurant jobs, winery jobs, wine sales reps, winemakers, Sommelier jobs and more. Job seekers, sign up to receive wine and restaurant job postings by email.