Concierge
(Wine Jobs:
Sales & Marketing)
Full Time
Signorello Estate
United States,
California
Well-established, family-owned Napa Valley producer of single-vineyard Cabernet Sauvignons and other fine estate wines seeks a dynamic, multifaceted, customer service-oriented professional as Concierge. This position reports to the Director, Guest Experiences and operates under her direction. The Concierge is responsible for assisting Estate guests with reservations, answering questions about the Estate, local dining and lodging suggestions and, most important, creating an excellent, lasting impression. The Concierge also assists Estate Ambassadors as needed and assist the Marketing Coordinator with social media updates. Hours: Thurs-Mon 9:30-5:30
ESSENTIAL DUTIES
· Ensure top-shelf service from the minute guests first call the Estate, throughout their individual visits and follow up with guests after the visits have been completed
· On a daily basis, answer phones, book and update appointments through CellarPass
· Enter customer data into eCellar database
· Alert Estate Ambassadors and Chef of any guest special requests or information
· Assist department with customer service, data entry and other tasks as assigned
QUALIFICATIONS/EDUCATION/SKILLS REQUIRED:
· Possess a polished, professional, friendly manner
· Excel at oral and written communication, strong interpersonal skills
· Exhibit a passion for customer service, luxury wines and the Napa Valley
· Ability to work as a team player
· Mastery of Microsoft Office programs such as Excel and Word, and Social Media platforms such as Twitter, Facebook, Pinterest and Instagram
· Knowledge of CellarPass and eCellar is a plus
· Must be 21 years of age, with a clean driving record and active driver’s license
· Napa Valley residents preferred