Wine Club Coordinator
(Wine Jobs:
Management & Administration)
Full Time
Temecula,
California
Wine Club Coordinator
Keyways Vineyard & Winery is seeking an efficient, motivated, organized, and energetic candidate to fill our full-time Wine Club Coordinator position. Previous Wine Club Coordination/Management or related customer service experience is required.
Job Description:
The Wine Club Coordinator is responsible for day-to-day customer service, order processing and customer/database management for established wine clubs.
- Primary contact for all consumer inquiries and problem solving.
- Strong customer service skills as well as verbal and written communication skills
- Focused responsibility on order processing, database management, compliance follow up, shipment tracking, application processing and membership coordination via telephone and email.
- Coordinate and maintain customer database using Wine Direct.
- Coordinate and create Wine Club e-commerce programs
- Ensure customer information is current and proactively manage contact info to ensure expired/decline rates are at minimal levels.
- Deliver additional sales through upsell opportunities for increased revenue to achieve monthly goals.
- Maintain a positive relationship with tasting room staff and provides necessary wine club communication for knowledge sharing and increased sign ups.
- Coordinate wine club member events, including tastings, pick-up parties and release events.
- Provides backup as requested for other team members as directed by supervisor.
Requirements:
•Relevant experience in the wine industry required, specifically wine club and customer service experience.
•Professional manner and exceptional customer service skills a must.
•Excellent phone skills with emphasis on upselling techniques.
•Strong organizational skills including exceptional attention to detail and follow-through needed.
•Must be hands-on and have the ability to handle multiple tasks simultaneously.
•Computer literate with extensive experience with Microsoft Office Suite, Wine Direct, POS systems, E-Winery Solutions, Constant Contact.
