Wine Club Assistant (Wine Jobs: Sales & Marketing)

Full Time

  E. & J. Gallo Winery

  St Helena, California

Why E. & J. Gallo Winery?

E. & J. Gallo Winery was founded by two entrepreneurs—Ernest and Julio Gallo with a vision to democratize wine in the United States becoming the largest winery in the world.   This spirit continues today, where Gallo offers opportunities where we value innovation, collaboration, and creative thinking.  

As a Wine Club Assistant you’ll be an instrumental part of team. Matching each client’s preferred wine style with the best offering to coordinating and executing distribution of wine shipments.

You’ll get to know members and use that knowledge to provide the best customer service possible for our clients.

What You Will Do

Customer & Personal Service Extraordinaire:

  • Accuracy is top of mind for you, ensuring wine shipments are received, processed corrently, as well as pending wine orders and special requests
  • Being the first point of contact for our Wine Club Members in answering questions about our products or services via phone or email, taking or entering orders to subscription status upates will enable you to provide best in class customer service
  • Maintaining and updating membership information in our database, including change of address records to wine adjustments will enable you to ensure we have the most up to date information for our members

Ghost writer:

  • Bring your creativity! Assist with creating retention programs, updating perks and planning engaging events

Builder of Collaborative Relationships:

  • Our members are our top priority so you will be delivering best in class customer service by answer member’s questions on their benefits, shipments, wines and to add a dose of surprise and delight whenever possible
  • By virtue of working with the Tasting Rooms, you’ll become so familiar with our brands, communicating the benefits to tasting room staff and consumers alike will seem effortless

What You Need

  • Associates degree plus 1 year of retail sales, hospitality, sales support or customer service experience –OR– a high school diploma or GED from an accredited institution plus 3 years of retail sales, hospitality, sales support or customer service experience.
  • Skilled in the use of MS Outlook at an intermediate level
  • Required to lift and move cases of product weighing up to 35 pounds
  • 21 years or older

What Will Set You Apart

  • 1 year of administrative support experience 
  • Wine industry knowledge
  • Incredible customer service that reigns with positivity and patience
  • POS software experience
  • Noteworthy oral and written communication skills 

 

Gallo does not sponsor for employment based visas for this position now or in the future 

How To Apply

Click the Apply button in the link below:

https://careers.gallo.com/job/Saint-Helena-Wine-Club-Assistant-CA-94574/359538100/

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