Front Desk Representative (Wine Jobs: Management & Administration)

  Ste. Michelle Wine Estates

  Sonoma, California

DESCRIPTION

The Front Desk Rep / Reservationist will act as an ambassador of Patz & Hall Winery providing exceptional customer service, offering a welcoming, memorable experience to business clients and guests. This is a full-time position, Thurs to Monday.
• Serve as an ambassador of the company, exemplifying excellence in customer service
• Manage multi-line switchboard, answering, screening and directing all winery calls
• Coordinate and confirm all incoming guest reservation requests, via phone and email in a gracious, timely manner
• Responsible for scheduling and choreography of appointments to ensure that the flow is appropriate for the space restrictions of the tasting room
• Welcome visitors and guests; direct guests appropriately for both scheduled and walk in appointments 
• Provide facility information and general assistance to both guests and clients
• Prepare and distribute Visitor Center daily tour/tasting/event schedules to winery staff
• Build new and retain existing ambassadors through customer engagement, customer follow-up and by providing outstanding customer service with all customer interactions
• Facilitate accurate sales transactions using retail POS registers
• General administrative and tasting room support as needed
• Fast paced, customer facing work environment
• Ability to work in various weather conditions and non-traditional business hours including evenings, weekends and holidays.
• Ability to sit for long periods of time
• Able to lift and carry up to 40 pounds and stand for extended periods of time
• Light lifting possible

REQUIREMENT

3 years of luxury customer service experience recommended
• Excellent communication skills, customer service skills, and the ability to prioritize while handling multiple tasks is required
• Experience with a multi-line switchboard preferred
• Professional personal presentation
• Must be enthusiastic with excellent customer service skills, enjoy working with people and possess a friendly, outgoing, and positive personality 
• Strong verbal/written communication skills with ability to communicate effectively in a polished, professional, and friendly manner
• Must have ability to multi-task, be detail-oriented, and adapt and show flexibility to changing job requirements
• Ability to function and communicate effectively under pressure
• Intermediate proficiency with MS Office
• Must be punctual and reliable
• Ability to work in a fast-paced, changing environment 
• Knowledge of the Napa Valley wineries, restaurants and hotels a plus• History of responsible use of alcohol and other appropriate conduct, as well as fitness to be licensed, permitted, and/or certified by state and/or local regulatory bodies.

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
• Please view Equal Employment Opportunity Posters provided by OFCCP here.
• The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

How To Apply

Click on Apply Online button in the link below

https://re11.ultipro.com/UST1001c/JobBoard/JobDetails.aspx?__ID=*DA0DAF67BD58E667

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