Wine Consultant (Wine Jobs: Wine Retail & Sommelier)

  Vintage Wine Estates

  Santa Rosa, California

POSITION SUMMARY:

Vintage Wine Estates is a collection of vintner family-owned winery estates and brands based in Santa Rosa, California. We are an industry leader across all sales channels and dedicated to providing wine consumers with a range of wine selections from $10 to $100 dollars. Vintage Wine Estates is a dynamic, growing organization seeking a Wine Consultant to join our team. Customer service is central in our culture, with focus on both our external and our internal customers. We value individuals with an entrepreneurial spirit who enjoy working with a professional, results-driven team in a collaborative environment.

The Wine Consultant will join a team of inside sales professionals to follow up with customers through telecommunications, in an effort to generate wine sales and build a lasting customer case. This position is responsible for communicating with winery contacts and other potential wine buyers to drive wine sales and cultivate customer relationships while maintaining the standards and best practices of the Wine Concierge team.

MAIN DUTIES & RESPONSIBILITIES:

• Make outbound calls to prospective customers in effort to gain their business and establish relationship
• Converts inbound inquiries into sales by answering inbound telephone calls
• Influences existing- assigned customers to buy additional wine by following brand guidelines and discounting standards
• Document transactions and maintains database by entering, verifying, and backing up customer communication touch points
• Entering customer orders
• Submitting accurate details for custom label orders
• Getting final approval from customers regarding custom labels
• Approving custom labels on behalf of customer
• Notifying team leads of large volume orders
• Call customers to check their details and update contact records, if necessary
• Inform customers of vintage outages or product outage updates
• Adhere to company policies (e.g., time clock management, PTO submissions, etc.) as stated in company policy
• Maintains quality service by following organizational standards
• Maintains wine and selling knowledge by attending educational workshops; reviewing publications
• Maintains operations by following order processing policies and procedures; reporting needed changes
• Operating telephone equipment, automatic dialing systems, and other telecommunications technologies
• Contributes to team effort by accomplishing related results as needed
• As a team player, you may be requested to assist staff in other departments and/or assist with training of new hires on occasion

REQUIRED SKILLS:

• Strong verbal and written communication skills
• Excellent sales ability, including persuasion, telephonic sales skills, reading, understanding and selling to customer needs, and closing skills
• Goal oriented, result driven, and competitive
• Self-disciplined, motivated, and ability to work independently
• Understanding of time management and ability to adapt efficiently
• Capable of multi-tasking
• Strong computer skills, preferred
• Strong organizational skills and attention to detail
• Ability to manage one’s own time, prioritize responsibilities, keen sense of urgency when necessary
• Solid product knowledge and initiative to continually learn about new products

QUALIFICATIONS:

• 1+ years of sales experience required
• Customer service experience, preferred
• Experience in Cold Calling
• Prior wine knowledge, desired
• Must share company values: integrity, respect, value creation, compliance, customer focus
• Versatility, flexibility, and a willingness to work in an evolving environment with enthusiasm

PHYSICAL/MENTAL REQUIREMENTS:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position
• The functions of this position are primarily performed from a seated position in an office environment
• Must be able to speak and communicate clearly
• Must be able to manipulate a computer keyboard that can involve repetitive motion
• Job may sometimes require ability to lift up to 40 lbs
• Coordinate multiple tasks simultaneously
• Must be able to speak and communicate clearly as the majority of work is done via telephone
• Flexible scheduling may be required primarily during the holiday season

How To Apply