Direct to Consumer Manager (Wine Jobs: Vineyards & Cellars )

  Niven Family Wine Estates

  San Luis Obispo, California

Position Summary:

Pioneers of winegrape planting in the Edna Valley, Niven Family Wine Estates is a family-owned winery located in San Luis Obispo, CA. We have created an innovative and diverse portfolio of brands over the past few decades: Baileyana, Tangent, True Myth, Trenza, Cadre and Zocker. Most of our wines are distributed throughout the country, but they are all made available in our tasting room, the century-old Independence Schoolhouse. We believe in sustainability, quality, community, tradition when warranted, and keeping consumers interested in the ever-changing world of wine.

We are seeking a self-motivated, dynamic and organized professional to lead our Direct to Consumer operations from our home base in the Edna Valley. The ideal candidate should be passionate about wine, possess highest-quality standards, along with strong customer service and sales skills.

Responsibilities include:

• Manage tasting room staff, ensuring they are properly trained on all procedures 

• Greet and interact with guests

• Host tours and tastings

• Schedule staff at tasting room, wine club parties and special events outside of the winery

• Set sales goals for employees

• Maintain a clean and safe tasting room for guests and employees

• Maintain movement records of all inventory

• Review and approve daily sales reports

• Manage, maintain and account for merchandise and wine inventory

• Lead regularly scheduled staff meetings

• Effectively educate visitors and staff about our wines and winery history

• Meet with V.P. of Operations to discuss issues and goals on a regular basis

• Fully support the winery’s policies and procedures

• Fulfill internet orders

• Grow DTC sales in the near future

• Attend local Vintners Association meetings, effectively communicate with neighboring wineries

• Hire and train new staff as needed

• Organize on- and off-site events, i.e. winemaker dinners, VIP lunches

• Graphic design management for tasting lists, brochures, etc.

• Oversee all wine club shipments 

Job Requirements:

• Must be at least 21 years of age

• Must be able to lift and carry up to 45 pounds on a regular basis

• Must be proficient in Microsoft Office

• Must have a good understanding of our POS software and its reporting capabilities

• Must have top-notch customer service skills

• Must be able to work weekends, holidays and occasional evenings

• Must be able to manage and work within a budget

• Minimum of 8 years tasting room and wine club management experience.

• Must have a basic understanding of human resources guidelines as they relate to employee management

• Must have a professional appearance and demeanor

How To Apply

Visit our website at: www.nivenfamilywines.com
Email: [email protected]
Fax: (805) 781-3635

---