Retail Specialist (Wine Jobs: Wine Retail & Sommelier)

Part Time

  Biondivino (http://www.biondivino.com)

  San Francisco, California

Retail Specialist - Biondivno Wine Boutique

San Francisco, CA

 

We are an Italian retail wine shop looking for friendly, outgoing staff that are passionate about Italian and European wine. The Retail Specialist primary responsibilities are to deliver a fast and friendly customer experience at the store, while managing register ensuring that all transactions are accurate and error free, and maintaining our POS System. The Retail Specialist will help set up and oversee weekly wine tastings and other events by greeting attendees, offering tasting sheets and glasses, and assisting customers with their purchases from the tasting line up. This is a part-time position to be based out of our San Francisco boutique. Weekend and evening availability is a must.

 

Essential responsibilities:

- Knowledgeable about wine required, and Italian wine knowledge is preferred

- Provide great customer service -- Greet customers and acquaint new customers with the store layout, help locate products, make recommendations as appropriate

- Work closely with store ownership to ensure all company policies and procedures are being followed, goals and objectives are being obtained, 100% compliance with all regulations, and overall success and quality of the store and its staff.

- Create new SKUs / product descriptions for POS system when inventory arrives in-store, ensure new skus are reflected on website and, shoot all product images

- Be familiar with and maintain knowledge of product offerings and daily email specials

- Answer phone calls and direct or respond to customer queries as appropriate.

- Create tasting sheets and store signage with wine descriptions and pricings

- Monitor online orders, manage shipping process and pull wines for customer in-store pick-up and special orders

- Process in-store sales and phone orders using an e-commerce software

- Be accountable for store presentation by restocking the store

- Assist in receiving new deliveries and keeping shop neat and organized

- Ensure the tasting area and sales floor are clean and organized, and be able to assist with setting up and breaking down for events

- Process monthly wine club orders, this will be automated as appropriate and this role will assist w/ setup and packaging and help writing descriptions

- Be skilled in using Word, Excel and other necessary software programs

- Enter new customers into POS system and manage any loyalty / CRM program.

- Be able to carry a case of wine (~50 lbs)

- Order store supplies as necessary.

- Be extremely organized and detail oriented with the ability to multi-task and prioritize workload efficiently

- Taste wine with representatives as appropriate

- Assist in conducting inventory checks; and, conduct strict loss-prevention and inventory control.

- Ability to work a flexible schedule that includes evenings, weekends, and some holidays. Participate in events outside of the store.

- Must be 21 or older

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