Wine Club Coordinator (Wine Jobs: Management & Administration)

Job Description:

This coordinator’s role is designed to assist in the logistical coordination of all direct to consumer channels and customer service efforts. This position also provides customer service directly over the phone, oversees shipping processes and fulfillment, and assists with all day to day operations for the Wine Club.

•  Order and customer management: Process orders, build customers, respond to customer inquiries for account management and booking purposes.
•  Assist management with inventory
•  Back up for events phone and emails 
•  Assist with wine club events and order pick ups
•  Process Friends & Family orders
•  Special projects as assigned by Marketing and Communications Manager & Director of Marketing
•  Coordinate and ships all internal and guest shipping requests, welcome kits, including sales samples, sales POS, press submissions, and wine competition entries. 
•  Share in the responsibility for handling email and phone traffic 
•  Research and troubleshoot shipping issues as they arise

EDUCATION AND/OR EXPERIENCE:
•  Minimum age of 21 to pour wine.
•  High school graduate or equivalent; college degree preferred.
•  Must have a valid California driver’s license and a good driving record.
•  Strong customer service experience
•  Knowledge of direct compliance laws and regulations desired.
•  Knowledge of AMS software
•  Able to lift and carry 40 lbs.
•  Must be well organized and able to manage multiple tasks in a timely and professional manner
•  Must be available to work scheduled days and have flexibility to work different schedules or hours when necessary.