Tasting Room Supervisor
(Wine Jobs:
Wine Retail & Sommelier)
Full Time
Inglenook
Rutherford,
California
Job Summary
Essential Duties and Responsibilities:
- Tasting Room Operation (65%):
- Supervise the Tasting Room staff (to include Wine Educators, Wine Barista, Non-Wine Retail Associates, and Concierge, as well as Hospitality Support staff) in order to deliver the “ultimate” guest experience for visitors through consistent, high-quality customer service.
- Coordinate Tasting Room daily operations including:
- Opening and closing procedures, ensuring that the Chateau is secured at closing.
- Assigning and monitoring staff opening and closing duties, ensuring they are completed.
- Managing staffing flow and tasks, assessing the needs of the business throughout the day.
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- Provide managerial assistance as needed, such as MOS, return requests, and cage access.
- Ensuring all cash policies and procedures are followed and that all cash is secured at the end of business for the day
- Attend to the guests’ needs and assist in resolving any guest inquiries, complaints, or problems, taking into consideration appropriate options.
- Keep up-to-date with ABC and Compliance regulations, adhering to established company policies and procedures regarding the handling and service of wine.
- Possess a proficient knowledge of the estate wines and vineyards with a historical perspective in order to provide well rounded experience for guests.
- Serve as a winery representative for outside promotional functions as needed.
- Assist in reviewing expenditures and revenue of the Tasting Room which may include budget control (labor percent, COGS, inventory) as well as maximizing sales.
- Work to drive the company focus, while managing culture, encouraging a strong work ethic, and fostering an environment of trust and respect.
- Communicate and support company policies, standards (including Tasting Room Performance Standards) and decisions in a positive manner.
- Facilitate VIP and Family experiences as needed.
- Work to promote the Estate, to include the experiences, wine, and merchandise, as well as the history and the “story” of Inglenook.
- Assist in the management of Events as requested, and ensure they are executed to the highest level as set forth by the company.
- Scheduling TR staff for events as needed.
- Administrative (25%):
- Assure that the daily schedule for the following day is posted by end of day, assigning duties and monitoring work hours and break periods of the TR staff.
- Optimizing staffing needed to both maximize and work to the needs the business.
- Detecting any potential scheduling issues and effectively dealing with them proactively.
- Oversee uniform inventory.
- Coordinating weekly dry-cleaning pick-up/deliveries, ensuring they are properly coded
- Ensuring TR staff adhere to the prescribed Uniform Standards set forth by the Company.
- Participate in the monthly tasting room inventory of wine and quarterly inventory of non-wine merchandise, maintaining acceptable shrinkage levels.
- Process TR payroll, including approving timecards and managing PTO hours, while ensuring that proper protocol is maintained.
- Assist the TR Management team in the ordering of wine, supplies, and equipment.
- Oversee all wine shipments and compliance per reciprocal state laws, updating staff of any changes to shipping rules.
- Strategic Direction and Leadership (10%)
- Responsible for assisting in executing the strategic direction of the Chateau, as determined by the Coppola Family and executive management.
- Attend weekly TR Management meetings with TR Supervisor, Manager, and Director of Hospitality, in order strategize on any issues, upcoming promotions, or events.
- Work with TR Management and Visual teams, to promote wines/products through their visual presentation.
- Suggesting ideas for either sales promotion or brand recognition.
- Collaborate on targeted advertising, promotional campaigns, developing/maintaining business relationships, industry outreach, while staying current on industry trends and happenings.
Supervisory Responsibilities:
Wine Educators (5-8)
Bistro Staff (1-2)
Non-Wine Retail (2)
Concierge (4-6)
Job Requirements:
Education/Experience: Possess a Bachelor’s or Associate degree, and three to five years of Hospitality experience presenting and selling ultra-premium wine. Supervisorial experience preferred.
Knowledge, Skills & Abilities
- Analytical Skills - Ability to use thinking and reasoning to solve a problem.
- Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
- Communication, Oral and Written – Ability to effectively communicate clearly and concisely
- Detail Oriented - Ability to pay attention to the minute details of a project or task.
- Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
- Negotiation Skills - Ability to reach outcomes that gain the support and acceptance of all parties.
- Safety Awareness - Ability to identify and correct conditions that affect employee safety.
- Organized - Possessing the trait of being organized or following a systematic method of performing a task.
- Relationship Building - Ability to effectively build relationships with customers and co-workers.
- Team Builder - Ability to convince a group of people to work toward a goal.
- Knowledge of wine and wine making techniques at Inglenook and other major wine regions of the world.
- Computer Proficiency in MS Office (Word, Excel, Outlook), Internet, ReServe, and RMS
Physical Demands:
N (Not Applicable) - Activity is not applicable to this occupation
O (Occasionally) - Occupation requires this activity up to 33% of the time (0-2.5+hrs/day)
F (Frequently) - Occupation requires this activity from 33% - 66% of the time (2.5-5.5+ hrs/day)
C (Constantly) - Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
Stand – F, Walk – F, Sit – O, Handling/Fingering – F, Reaching Outward – O, Reaching Above Shoulder – O, Climb – O, Crawl – N, Squat or Kneel –O, Bend – O, Working at the computer - F
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Lift/Carry
10 lbs or Less, F
11 – 20 lbs, O
21 – 50 lbs, O
51 – 100 lbs, N
Over 100 lbs, N
Push/Pull
12 lbs or Less, O
13-25 lbs, O
26-40 lbs, O
41-100 lbs, O
Other Physical Requirements
Vision (Near, Distance)
Sense of Sound (i.e. Machinery/tractor sounds)
Sense of Touch
Sense of Smell
Work Environment:
Indoors and outdoors, occasionally exposed to inclement weather.
Other:
TIPS certified
California Food Handler certified
How To Apply
https://www.inglenook.com/careers/job/oWUR4fwv