Winery Tasting Room Manager (Wine Jobs: Wine Retail & Sommelier)

  Vina Robles, Inc.

  Paso Robles, California

GENERAL

•  Work location: 3700 Mill Road, Paso Robles, CA
•  Full-time, exempt position
•  Available to work weekends, holidays, and evenings for special events as required
•  The Tasting Room Manager reports to the Hospitality Center Manager 

JOB DESCRIPTION

1. OPERATIONS
•  Overseeing and completing opening/closing procedures for the Hospitality Center
•  Maintaining current marketing materials, tasting lists, and signage
•  Ordering of Hospitality Center supplies including packaging, wine inventory and merchandise
•  Ensure the highest level of cleanliness and sanitation standards at all times
•  Performing weekly physical inventory with the Wine Club Manager and updating POS 
•  Implementing effective inventory control procedures
•  Communicating daily with tasting room staff any upcoming events, specials, changes to tasting list, etc.

2. CUSTOMER SERVICE & SALES
•  Conducting of wine tastings and vineyard tours for VIP guests
•  Ensuring staff members are providing excellent customer service to all Vina Robles visitors
•  Resolving guest concerns and complaints by using good judgment and professionalism
•  Representing the company in a positive manner and protecting Vina Robles property at all time
•  In cooperation with the Wine Club Manager and Hospitality Center Hosts, recruiting and retaining Wine Club members 
•  Conveying Wine Club membership concepts and benefits to customers
•  Working with the Hospitality Center Manager to set wine specials and other wine promotions 
•  Setting and posting daily sales goals for the team
•  Providing daily coaching to Hosts to improve customer service and sales
•  Delivering business growth by developing and maintaining strong relationships with neighboring wineries, hotels, and transportation companies 

3. MANAGEMENT 
•  Supervising Assistant Tasting Room Manager and Hospitality Center Hosts
•  Prioritize and assigning duties on a daily basis
•  Monitoring schedule and breaks together with the Assistant Tasting Room Manager
•  Organizing daily, weekly, and monthly tasting room calendar of group reservations, trade tastings, and gourmet lunches with the Concierge
•  Preparing and managing monthly staff schedule to ensure adequate coverage of Hospitality Center duties at all times 
•  Communicating to the Hospitality Center Manager any issues or concerns involving Hospitality Center staff or guests

4. EVENTS
•  Participate in onsite and offsite events as needed
•  Ensure all team members are aware of upcoming events and supporting Events Coordinator with event sales
•  Refer event inquiries to the Event Coordinator or Hospitality Center Manager

Requirements:
•  21 years or older
•  3+ years related winery, hospitality, management experience
•  Proficient in MS Word, Excel and Office Outlook, knowledge of Vin65 a plus
•  Detail oriented, multi-tasker who is self-motivated
•  Strong leadership and interpersonal skills
•  Advanced knowledge of wine 

Physical Requirements:
•  Ability to walk and stand for long periods 
•  Able to lift 45 pounds on a regular basis