SIGNATURE WINE CLUB & ONLINE SALES MANAGER
(Wine Jobs:
Sales & Marketing)
Full Time
Vina Robles Winery
Paso Robles,
California
GENERAL
Work location: 3700 Mill Road, Paso Robles, CA
Full-time position, exempt status
Must be able to work irregular hours during special events, weekends and holidays
The Wine Club Manager reports to the Hospitality Center Manager
JOB DESCRIPTION
1. PLANNING
Developing of club program concepts, promotional programs, and marketing plans with Hospitality Center Manager and Marketing Manager
Preparing of annual plans and budgets for club shipments and all club activities with the Hospitality Center Manager
2. MARKETING
Increasing club membership and customer retention based on annual planning
Communicating with club members, collecting and analyzing member feedback, problem solving
Working with the Hospitality Center Manager and Marketing Manager on the "Signature Club Insider" newsletter, e-blasts, club event flyers, and other promotional materials.
Building and maintaining image of first class Wine Club
Planning and organizing of club events in cooperation with Hospitality Center Manager and Event Coordinator
3. CUSTOMER SERVICE AND SALES
Support and train Hospitality Center Hosts in sales of club memberships
Supervising full time Wine Club Administrator
Developing & tracking of incentive programs to increase memberships
Creating sales and on-line promotions with the Hospitality Center Manager and Marketing Manager
Contacting customers by phone to sell limited quantity wines and library selections
Management of the Wine Club Lounge on designated days
Participating in annual club and direct to consumer events
Ensure customer and club member database is current and accurate
Monitor Amphitheatre PreShow RSVP lists
Greet and check in Wine Club members at Amphitheatre PreShows during concert season
4. SHIPPING AND ADMINISTRATIVE
Processing orders using Vin65 and Ship Compliant in compliance with all Federal and state regulations.
Organizing and supervising timely and accurate wine club shipments, re-orders, on-line, phone, and marketing orders.
Analyzing of all cost related to shipping and handling
Verifying invoicing and accounting for all club activities
Monitoring and controlling inventory for Hospitality Center in cooperation with the Tasting Room Manager.
Performing weekly Hospitality Center inventory counts with the Tasting Room Manager, and reconciling variances in a timely manner.
REQUIREMENTS
Minimum of four years’ experience as a wine club manager or similar position
Excellent marketing skills with proven track record in hospitality sales and customer satisfaction
Passion for ultra-premium wines, good knowledge of California and Paso Robles wines
Must be a team player who can consistently maintain a positive and professional attitude under pressure
Efficient and detail oriented with exceptional organizational skills
Strong problem solving capabilities, ability to multi task and meet deadlines in fast paced environment
Excellent writing and communication skills
Proficient in Microsoft Office applications
Experience with Vin65 and Ship Compliant a plus
Current Food Handlers Certification
Must be at least 21 years of age, ability to lift 50 lbs