California Sales Coordinator (Wine Jobs: Sales & Marketing)

  Silver Oak Cellars

  Oakville, California

ABOUT US

“We have yet to make our best bottle of wine.” This philosophy of constant improvement at Silver Oak and Twomey applies to everyone and everything we do, from grape to glass, production to sales and marketing. We live and breathe a company culture focused on a healthy work-life balance, positive thinking, collaboration, going above and beyond, education, safety and a sense of curiosity. Working at Silver Oak and Twomey comes with many benefits, but none as great as coming to work and feeling valued as a member of the family. Full time employment offers a competitive benefit and healthcare package; and of course, the wine country lifestyle!

Who are we looking for? Someone who is passionate, self-motivated, trustworthy, customer-focused and ready to work hard for an amazing company! 

OPEN POSITION:

Silver Oak & Twomey Cellars is recruiting for a California Sales Coordinator. This position is an hourly non-exempt position and is regular full-time, benefit eligible. This position will be based in Oakville, CA and will report to the California Sales Manager.

RESPONSIBILITIES:

RSM Support

• Establishes and maintains positive and regular communications with RSMs to proactively manage accounts

• Provides outstanding customer support to existing customers

• Ensures paperwork is complete and accurate; follows through on credit applications with new customers and builds new accounts in Great Plains

• Supports RSMs with proactive sales enablement activities such as coordinating samples, sales materials and assisting in release activities

• Assists California Sales Manager with chain/group account orders and special requests

• Sends daily sales report and summarizes other sales information upon request for designated region

Inbound/Outbound Calls

• Answers inbound sales calls for designated region to complete sales orders and customer service transactions as necessary

• Reviews orders for outstanding payment balance and allocation 

• Performs outbound calls on behalf of RSMs coordinating expedient and accurate wine delivery and account communication 

• Generates incremental sales via up-sell/cross-sell on inbound calls

Accounts Receivable

• Performs all Accounts Receivable related tasks and maintains detailed customer account records 

• Responds to invoice inquiries and resolves discrepancies in a timely and proactive manner

• Communicates regularly regarding status of problem accounts with RSMs

• Negotiates payments of current and past due accounts 

• Files small claims court paperwork as needed 

• Prepares End of Month (EOM) statements

• Partners with Accounting department to facilitate monthly closing tasks and sustain positive collection metrics

Administrative/Other

• Monitors inventory levels, replenishes warehouse and reconciles monthly inventory for designated region

• Manages regional relationship with delivery/warehouse fulfillment partners

• Maintains up-to-date account information in ERP and CRM databases

• Uploads allocations and assists in other reporting and sales management data entry

• Other tasks and responsibilities as assigned.

QUALIFICATIONS:

• 2-5 years of Customer Service or related experience

• Computer literacy in MS Word, Excel, Outlook; experience with Great Plains Dynamics, AMS and EDI a plus 

• Strong interpersonal, written and verbal communication skills

• Ability to effectively collaborate with and support sales people

• Ability to work in and collaborate to a team environment

• Strong organizational skills and attention to detail

• Proven ability to handle multiple tasks and time sensitive deadlines with tact and diplomacy

• Proficient and professional telephone etiquette

• Excellent problem resolution skills

• Flexibility and willingness to work in dynamic environment

• Winery experience preferred

PHYSICAL/MENTAL REQUIREMENTS

While performing the duties of this job, the employee is frequently required to do the following:

• Sit for prolonged periods.

• Calculate figures and amounts. 

• Coordinate multiple tasks simultaneously.

• Interact amiably with a diverse team of individuals

• Data Input / Extensive Computer Work

• Maintain an organized work space

WORK ENVIRONMENT

• Ability to work in an open work environment, busy office with regular distraction.

The above reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

How To Apply

Submit resume via email to: [email protected]

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