Associate, Visitor Center (Tasting Room) (Wine Jobs: Wine Retail & Sommelier)

  Robert Mondavi Winery

  Oakville, California

• Find a job you love and you"ll never have to work a day in your life."- Robert Mondavi

Would you like to put your passion into practice and do what you love? Do you enjoy meeting people from all over the world who share your passion for fine wines' Robert Mondavi Winery is seeking an energetic, driven individual to join our diverse team of Visitor Center Associates. Known world-wide for unforgettable guest experiences and impeccable customer service, Robert Mondavi Winery has been awarded the CellarPass award for "Best Wine Education Experience" three years in a row. If you'd like to play a part in our success as well as seize opportunity for ongoing professional growth and development, we want you on our team!

Key Responsibilities:

Visitor Center Sales and Service

• Promote and sell wines and merchandise by assisting and educating guests in tasting wines and making purchasing decisions.
• Share knowledge about all wines and merchandise in an open and friendly manner with the goal of helping customers develop enthusiasm and appreciation of our wines.
• Promote membership in wine club as applicable.
• Greet all guests promptly and graciously and provide knowledgeable, consistent and courteous responses to questions, complaints and/or problems. Insure that all problems are resolved to the customer's satisfaction. Refer to management as appropriate.
• Fulfill customer orders and use cash register to complete sales. Properly operate cash registers and accurately follow transaction procedures.
• Assist guests with wine pick-up, shipment or delivery.
• Insure that merchandise displays and tasting bar are kept in immaculate condition.
• Setup tasting bar with necessary supplies. Wash tasting glasses and assist with other cleanup as needed.
• Serve cheese plates or other food pairings as ordered by guests, following all appropriate food handling procedures.
• Record tasting wines used. Make sure empty bottles are put in appropriate holding area.
• Assist in training and orientation for new and/or on-call staff.

Tours and Wine Education (may apply)

• Conduct daily public tours, reserved group and private tours, and tours for trade as scheduled.
• Host specialty programs, lunches or dinner as assigned.
• Promote and represent winery by pouring at off and on-premise special events.
• Maintain, update and expand knowledge of the winery, viticulture, enology and food by participating in educational training, seminars and tastings within the Winery and through outside sources.

Opening and Closing Procedures and Financial Responsibilities (may apply)

• Perform and/or oversee daily cash reconciliation and opening/close of day responsibilities on cash register with RMS POS system.

Inventory Support (may apply)

• Insure merchandise is tagged, fold clothing as needed, and assist in keeping stockroom neat and organized.
• May assist with quarterly wine or merchandise physical inventories

Work Standards

• Responsible for compliance with CWUS sustainability policies and practices which are economically viable, socially acceptable and environmentally sound. This is done by supporting programs at each location for conservation, energy efficiency, and recycling, which are critical for our operations to achieve tangible environmental results.
• Safety-follow safe operating procedures, support safety programs and policies to safeguard personal safety, company property, environmental and team member's safety.

How To Apply

All interested candidates may send their resume via e-mail to [email protected]

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