Hospitality Assistant (Wine Jobs: Vineyards & Cellars )

  Delicato Family Vineyards (http://www.delicato.com/)

  Napa, California

Delicato Family Vineyards has an exciting immediate career opportunity for a Hospitality Assistant at our Napa location.

Delicato Family Vineyards is a family-owned California winery founded in 1924. Three generations of the Indelicato family have guided grapes from vineyard to bottle and into homes and dining establishments around the world. Delicato Family Vineyards is steadfastly committed to crafting and representing wines of the highest quality produced in accordance with sustainable winegrowing practices. Among the leading and fastest growing wine companies in America, the Delicato Family Vineyards’ portfolio includes Gnarly Head, Black Stallion Estate Winery, Noble Vines, Belle Ambiance, Juxtapoz, HandCraft Artisan Collection, La Merika, Brazin, Bota Box, Massimo, Irony, Domino, Sequin and Twisted.

Position Summary:

The Hospitality Assistant is responsible for managing and consistently delivering a top-notch hospitality experience for all trade guests at Black Stallion Estate Winery (BSEW). Responsibilities include management of all administrative and logistical matters pertaining to trade hospitality, including processing and calendaring hospitality request forms, maintaining all trade calendars, responding to personalized guest requests, maintaining cottage provisions and cleanliness of BSEW guest houses and pool complex, and assisting in executing trade events. This position is a full-time position working Wednesdays through Sundays.

Duties/Essential Job Functions:

Management of Customer Experience:

• Upon approval, executes requests for guest visitations in Black Stallion Guest Cottages as well as specific guest requests according to the Hospitality Request Form.
• Notifies BSEW management of staffing needs and plans accordingly, securing all necessary manpower, equipment, and material requirements.
• Communicates with the DFV Sales Team in developing clear expectations for each guest visit.
• Takes time to research and learn as much as possible about guests prior to their visit, customizing their experience accordingly while being mindful of budget constraints and designated goals.
• Builds rapport and establishes relationships with guests and winery team.
• Facilitates guest check-in and check-out; performs walk-through and explains appliance functions, offered amenities and emergency procedures.
• Conduct tours and tastings in a knowledgeable, professional, and confident manner for guests.
• Responsible for cleaning schedule and general maintenance of the BSEW guest houses and grounds; ensures that everything is in good condition and in working order (pool, spas, appliances, etc.).
• Continuously maintaining inventory levels and orders supplies, provisions, wine samples, food and floral arrangements to ensure that guest houses remain appropriately stocked according to the Hospitality Request Forms and established standards.

Administrative and Logistical Support:

• Handles phone inquiries, emails, and general correspondence that relate to the guest houses.
• Maintains basic office organization, event files, wine & supply inventory and general office support.
• Prepare and manage a monthly spreadsheet reporting cottage and trade-related costs. Submit for management review, flagging any exorbitant or large expenditures and making recommendations for cost reductions wherever possible.
• Maintains detailed records of each guest, updates the status of guest stays and recaps the events for future follow-up by Sales, Marketing or Business Development and Events Manager.
• Reviews and maintains calendar of guest stays planning forward at least 9 months out.
• Maintains and secures the guest house keys; oversees security and gate access restrictions.
• Works with Business Development and Events Manager, Tasting Room Manager and/or Hospitality and Events Coordinator to set up and tear down tastings and events.
• Other projects as assigned.

Equipment and Materials Utilized:

• PC computer, various computer programs, printers, fax machine, telephone.

Position Requirements:

• Must be able to work a flexible schedule; evening and weekend availability required.

Education:

• High school diploma or equivalent; Associate’s Degree is a plus.

Experience:

• Minimum 1 year of related work experience; hotel or hospitality background preferred.
• Wine industry experience is a plus.
• Valid driver’s license, appropriate automobile insurance coverage, and clean driving record.

Knowledge:

• Must be extremely organized with impeccable attention to detail.
• Understands hotel management and scheduling.
• Excellent proactive planning, critical thinking and problem solving skills.
• Exceptional active listening, verbal and written communication skills.
• Demonstrates excellent customer service and patience.
• Must possess a friendly, professional demeanor and appearance.
• Strong computer skills, MS preferred (Word, Excel, PowerPoint, and Publisher).
• Working knowledge of the wine industry and/or culture.

Delicato offers its employees a generous and comprehensive benefits package.  The core health insurance components include medical, dental and vision, where Delicato covers nearly the entire cost for employees and a large percentage for dependents.  Additional health benefits include life, disability and flexible spending accounts.  Other benefits include 401(k) with generous company match, discretionary profit sharing, paid time off (PTO), paid holidays, wine & merchandise discounts, tuition reimbursement, gym discounts & many more.

EOE

 

How To Apply

Please apply online at: http://ch.tbe.taleo.net/CH10/ats/careers/requisition.jsp?org=DELICATO&cws=1&rid=449 Or at: www.delicato.com

---