Direct to Consumer – Outbound Sales Associate (Wine Jobs: Sales & Marketing)

Full Time

  Domaine Carneros

  Napa, California

COMPANY MISSION:

At Domaine Carneros, we are committed to our mission of creating the world’s most memorable sparkling wine experience.

POSITION SUMMARY:

This position is responsible for providing impeccable service to existing and prospective customers through telephone contact to nurture client relationships & ensure continued sales growth. You will be contacting current customers and qualified prospects from our well-managed database, so there is no cold calling. The candidate must be wine-literate and will be expected to become very well versed in all aspects of Domaine Carneros’ wines, history, Wine Club benefits and more in order to represent the winery to a broad range of customers.

You will be responsible for:

 Contacting customers to extend wine offers, education, information and conduct customer service initiatives.

 Delivering exceptional customer service and being proactive in solving customer issues as they arise.

 Achieving daily call goals and/or monthly sales goals.

 Crafting effective and professional email communication as follow-up to sales calls.

 Occasionally contacting customers for service related issues not related to sales opportunities.

 Entering customer orders and call notes into the Domaine Carneros order entry/ database system, and maintaining accurate data and records of all contacts and transactions.

 Ensuring that orders are processed and ship as expected, and providing customer service related to any orders you processed.

 Contributing positively to the Domaine Carneros outbound hospitality team, maintaining a positive attitude and seeking solutions and opportunities for growth.

REQUIRED COMPETENCIES:

 Proficient in the use of a PC in a networked environment utilizing MS Office products including Word, Excel, Outlook, and internet browsers. Experience in Vin65 a plus.

 Strong interpersonal skills, able to build rapport and inspire trust.

 Professional appearance and tone.

 Demonstrated ability to close sales, to up-sell and cross-sell.

 Strong problem solving abilities to satisfactorily resolve customer concerns.

 Ability to handle high volume work load and prioritize effectively.

 Ability to apply membership and product knowledge effectively.

 Intermediate math skills, sufficient to add, subtract, multiply and divide, to calculate percentages and demonstrate reasoning skills.

 Ability to display courtesy and sensitivity and effectively manage challenging or emotional customer situations.

 Ability to maintain composure and display even temperament in all circumstances.

 Ability to work effectively independently and as part of a team.

 Ability to think creatively, present ideas persuasively, ask for help, when needed.

MINIMUM QUALIFICATIONS:

 Associates degree or equivalent plus five or more years of administrative experience.

 Excellent communication skills, both verbal and written.

 Minimum 2 years’ experience working in a customer service, sales or telephone sales environment working directly with the public.

 Experience with data entry and database management and the ability to process established volume with efficiency and accuracy.

 Customer service training and experience sufficient to successfully resolve difficult situations with ease and to cross-sell or up-sell effectively.

PREFERRED QUALIFICATIONS:

 Prior wine industry experience

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