Customer Service/Wine Sales Associate - Full-Time
(Wine Jobs:
Sales & Marketing)
Full Time
Domaine Carneros
Napa,
California
POSITION SUMMARY:
The Customer Service/Wine Sales Associate provides impeccable service to existing and future wine club members through telephone, electronic and in-person contacts to ensure a high rate of member retention and to support continued growth of the member base; responds to incoming sales calls from internet customers; maintains member and customer data in the database and supports the Wine Club Manager with timely accurate processing of transactions. This is a full Time position working Tuesday thru Saturday.
Responsibilities:
Processes orders for shipping (phone and visitors center) Monitor all orders processed through ship compliant and bring to managements attention when orders do not meet individual states shipping regulations.
Responds to all wine club member/consumer inquiries and sales calls in accordance with service standards
Uses these opportunities to explore and deliver higher value products and services that further our relationship with our members and build our member base
Places calls to members to update personal and credit information
Maintains accurate data and records of contacts and transactions including new member signups and all general mailing list signups.
Accepts responsibility for members and shoppers’ satisfaction
Assists guests with daily tasting and Wine Club event reservations on the telephone; enters information into reservation system.
Occasionally attends wine club events, performing duties necessary for a successful program to include, set-up, registration, pouring, bussing tables, etc. as required
Monthly tracking of UPS/Fedex Redirects. Includes contacting customers for new address updates and creating paperwork for invoice for charging fees.
Track customer wine club referrals and gift member ships including filing, updating and watching the status of first shipment received.
Responsible for checking Wine club events, administrative and general wine club voicemail and responding to customer inquiries in a timely manner.
Call/Email customers regarding their in-house returned wine club shipment
