Sales Account Manager (Wine Jobs: Sales & Marketing)

  Encore Glass (http://www.encoreglass.com)

  Monterey, Santa Cruz, Gilroy, California

Encore Glass is seeking a professional, competent, motivated individual with exceptional customer service skills to join our team as a Sales Account Manager.  The territory includes the following areas: Santa Cruz, Monterey, Hollister, Carmel, Salinas and the surrounding areas.  The ideal candidate will live in this area.  This is a full time position with comprehensive benefits.

 

Ideal Candidate:

• Superior organizational and problem-solving skills

• Superior communication and writing skills

• Excellent computer skills

• Great team player

• Pro-active mindset

• Patience, composure and a friendly personality

   

Responsibilities Include but are not limited to:

 

• Following up with clients on all new orders to make sure they were very satisfied with the end result, and taking appropriate action if they were not satisfied.

• Continuing to build the trust and relationship with clients so they have no reason to leave when competitors call on them.

• Tracking orders from production, logistics, repacks and deliveries to insure it arrives when the client requests it.

• Retrieving information from clients and potential clients about the competition to find out what they are doing, what we could be doing better, what areas they are doing poorly in, etc.

• Thinking “outside the box” when issues arise and a solution needs to be found in order to make problems seamless to the customer. Finding ways to turn a ‘no’ into a ‘yes’

• Building trust with new and current clients by continuing to do what you have told them you would do and exceeding all expectations they may have had of you and your company.

• Help train new CSR’s and work closely with the inside sales department to ensure great customer care.

• Work closely with and follow up with the CSR on updates and future orders for the client.  Making sure the CSR is aware of all details of the account so they can communicate with accurate and complete knowledge/information.

• Presenting new ways to reduce costs in order to grow their brand(s) in the marketplace.

• Communicating all complaints from customers to all departments that the topic pertains to and following through on a corrective action plan to present to the customer.

• Requesting quality checks/audits when an issue has been brought up.

• Obtain and provide forecasts with detailed bottling schedule information from customers and to be aware when packaging changes may change.

• Know the financial situation/stability of an existing account or a new/prospect account and providing as much background info to each pertaining department.  Be the point person to assure Encore gets paid on time. 

• Responsible for providing samples and packaging information to customers to help them decide what overall package(s) they will use.

• Soliciting potential customers in addition to growing /maintaining the business at existing accounts.

• Follow the established required procedures for obtaining information, pricing, availability, lead times, etc., to assure rapid and accurate responses.

• Attend and actively participate in scheduled sales meetings.  Attend Trade shows as requested.

• Acquire industry and market knowledge.

• Must always be presentable / professional in overall appearance when in the field/office.

 

Qualifications:

 

• A minimum of 5-10 years of repeat industrial, relationship sales in the wine industry.

• Current outside sales as a wine bottle salesperson

• Self-motivated and able to work independently.

• Be a team player and understand the benefits of the team.

• Excellent written and verbal communication skills. 

• A valid CA driver’s license and be willing to drive over 3000 miles per month.

• To be able to work after hours and on weekends when necessary.

 

About Us

 

Encore! Glass is a distributor of wine bottles and a sales agency. The foundation of our company is supply assurance and providing exceptional service.  We offer custom molds and packaging and a mobile decant service.  Our solutions team assist wineries managing  inventory, orders, and decanting.

 

Encore! Glass has more than 900 customers and continues to grow.

 

Our website is www.encoreglass.com

 

History

 

Founded in 1975 as a sterilizer and recycler of wine bottles, the word Encore originates from ENvironmental COntainer REuse. As demand increased, we transitioned out of sterilization and focused on selling newly manufactured bottles. We have grown from 19 employees and less than 20,000 square feet in 2005 to over 60 full-time employees and over 300,000 square feet of warehouse space in 2014. Over that same period we have expanded our purchasing from a single glass factory to partnering today with high quality North American and Chinese wine bottle manufacturers in addition to sourcing premium imports from Europe.

 

Encores Mission Statement

 

“To provide the highest quality glass and packaging materials to the wine industry while focusing on superior customer service and building meaningful long term relationships with our customers, suppliers, and employees.”

 

Applying for the Position

 

Please send your resume with a cover letter stating why you are interested in the position to [email protected].

 

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