IS Support Technician (Wine Jobs: Management & Administration)

Full Time

  Delicato Family Vineyards (http://www.dfvwines.com)

  Manteca, California

Delicato Family Vineyards has an immediate career opportunity for an IS Support Technician in our Manteca office.

Delicato is a family-owned California winery founded in 1924. Three generations of the Indelicato family have guided grapes from vineyard to bottle and into homes and dining establishments around the world.  Delicato is steadfastly committed to crafting and representing wines of the highest quality produced in accordance with sustainable winegrowing practices.  Among the leading and fastest growing wine companies in America, the Delicato portfolio includes Gnarly Head, Black Stallion Estate Winery, Noble Vines, HandCraft Artisan Collection, La Merika, First Press, Bota Box, Massimo, Irony, Domino and Twisted.

Position Summary: Under general supervision provides technical support to end users to resolve computer software, hardware and telecommunication problems. Installs computer hardware, software, peripherals and phone equipment including new software packages and upgrades. Provides routine maintenance, diagnostics and repair on PC Software, hardware, network, telephony and peripherals. May facilitate and conduct training sessions for company employees in the operation of software/hardware & phone systems. Responsible for troubleshooting, diagnosing and repair of various operating systems and desktop applications. Sets up and install workstations, printers and peripherals, configuring for the network as appropriate. Install and troubleshoot telephone instruments. Monitors virus protection software deployed. Contacts and coordinates with hardware and software vendors for service if necessary.

Duties/Essential Job Functions:

  • Assists with routine systems administrative procedures, such as routine preventive maintenance, adding new user accounts, adding new computers, security authorizations. 
  • Initiates and follows-up on system failures and corrective actions taken via the Support Desk management software. 
  • Performs printer installation and maintenance functions. 
  • Operates and troubleshoots print spooler software, electronic archiving system, fax modem software and video conferencing systems. 
  • Initiates purchase orders for computers, computer related consumable and supplies inventory, such as toner cartridges, back-up media, cables, connectors and adapters. 
  • Installs and supports hardware and software for desktop and laptop computers, modems and printers. 
  • Maintains computer equipment inventory records. 
  • Maintains systems operational and security logs. 
  • Trains network users to log on, use file and resource sharing techniques, and send and read e-mail.
  • Corresponds with third party vendors as needed for technical support.

Equipment and Materials Utilized:

Hardware: Personal Computers and peripherals, CD ROM, System printers, copiers and fax modems.

Software: Windows Server Operating System and Utilities, Windows 7/8, Microsoft Office 2013 Suite including Sharepoint 2013 and other software when approved for installation on DFV computers.

Position Requirements:

Education: High school diploma. Experience: 3 – 5 yrs. experience in computer support environment, computer course work or equivalent on-the-job training; requires Microsoft Certified Technology Specialist for Windows Desktop (Windows 7 or Windows 8) certification.

Knowledge: Good verbal and written communication skills. Strong analytical and organizational skills. Working knowledge of Windows operating systems, third-party software packages and system printer software preferred.

Delicato offers its employees a generous and comprehensive benefits package.  The core health insurance components include medical, dental and vision, where Delicato covers nearly the entire cost for employees and a large percentage for dependents.  Additional health benefits include life, disability and flexible spending accounts.  Other benefits include 401(k) with generous company match, discretionary profit sharing, paid time off (PTO), paid holidays, wine & merchandise discounts, tuition reimbursement, gym discounts & many more.


EOE

 

How To Apply

http://ch.tbe.taleo.net/CH10/ats/careers/requisition.jsp?org=DELICATO&cws=1&rid=389

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