Director Business Services State Operations
(Wine Jobs:
Management & Administration)
Full Time
Manteca,
California
Delicato Family Vineyards (DFV Wines) has an immediate career opportunity for a Director, Business Services - State Operations in our Manteca office.
DFV Wines is a family-owned California winery founded in 1924. Three generations of the Indelicato family have guided grapes from vineyard to bottle and into homes and dining establishments around the world. DFV Wines is steadfastly committed to crafting and representing wines of the highest quality produced in accordance with sustainable winegrowing practices. Among the leading and fastest growing wine companies in America, the DFV Wines portfolio includes Gnarly Head, Black Stallion Estate Winery, Noble Vines, HandCraft Artisan Collection, La Merika, First Press, Bota Box, Massimo, Irony, Domino and Twisted.
Position Summary: Manages, organizes, plans and directs staffing and workflow of the Business Services State Compliance operations. Position provides direction, leadership, and feedback in support of departmental and company goals and acts as company liaison with State regulatory agencies. Ensures processes and procedures for each business process meets regulatory requirements providing direction and assistance in the development of actual workflows where needed. Develops and assists with ongoing training to all business process users.
Manager Responsibilities:
- Understand, communicate, and share company vision throughout division/organization and provide cross-functional perspective, direction, and support.
- Provide leadership and personal support; coach, guide, nurture and develop the right people; “walk the talk”.
- Drive company focus, manage culture, encourage strong work ethic, and foster an environment of trust and respect.
- Develop group and individual performance plans in alignment with company goals and objectives; communicate clearly defined individual and group objectives; maintain level of productivity.
- Train employees to do their job; set standards for work performance.
- Monitor performance and provide feedback to direct reports through formal quarterly and annual reviews; regularly communicate with staff to achieve mutual understanding and desired results.
- Recognize and address performance strengths and limitations of subordinates.
- Manage employee attendance to ensure compliance with company standards; approve/monitor overtime.
- Communicate and support company policies and decisions in a positive manner.
- Develop staffing needs, select new employees, make recommendations in job evaluation and compensation, recommend termination actions.
- Conduct team meetings with department employees; includes monthly Safety, ISO and Lean topics.
- Handle employee issues, concerns, and complaints in an objective and confidential manner.
- Provide employees with a safe, comfortable, and rewarding work environment.
- Prepare and monitors department budget.
Duties/Essential Job Functions:
- Provides direction and support to the Business Services State Compliance Operations staff.
- Serves as the State Compliance Business Relationship Partner working cross-functionally with Sales, Marketing, Customer Service and IS for State Compliance processes, procedures and workflows, identifying problems and recommending/implementing cost effective solutions.
- Manages and oversees record keeping processes and workflows for state compliance regulatory requirements as it relates to the maintenance of state licensing, registrations and price postings, identifying problems and recommending/implementing cost effective solutions.
- Oversee the integrity of State Registration Master data bases within SAP, Ship Compliant and e-Compli for DV and BSEW; develops and monitors systems and methods to ensure accurate data management.
- Provides initial review and evaluation of legality issues surrounding appointing and terminating distributors.
- Develops and monitors systems and methods used in areas of responsibility to ensure efficient, timely, and accurate processing of sales operations.
- Provides for the production and maintenance of various reports, recaps, and summaries of sales and marketing activities using BDN, Diver and other related resources.
- Ensures company policies and procedures are followed in all aspects of the job; internal and externally.
- Monitor and review the development and implementation of Business Service Training Modules and ISO Procedures.
Position Requirements: To perform this position successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required for the position.
Education: Bachelor’s degree in Business Management or related field.
Experience: 3 to 5 years’ management in customer service operations, sales and/or marketing is a must whereas wine industry experience is desirable. - Strong computer skills (Excel, PowerPoint, Word). Proficient in desktop application (MS preferred). - Strong analytical skills. Works effectively with numbers, spreadsheets and detail. Strong communication skills, verbal, written and presentation. Effective writer with strong sense of grammar. - Thrives well under pressure and in a fast-paced, changing environment. Excellent leadership skills. Highly professional and pleasant disposition. Able to diffuse tensions under stressful conditions. Strong listener. - Strong organizational skills. Able to prioritize and quickly assess what needs to get done. Effective multi-tasker. - Effective Team Player. Maintains a motivating and positive attitude. - Creative, energetic and self-starter
Knowledge: Ability to read/analyze reports, trade journals, and brand related materials. Capable of writing/creating reports, business correspondence, and presentations. Aptitude in effectively presenting information and responding to questions from groups of managers, clients, customers, and the general public. Proficiency in solving practical problems and dealing with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Delicato offers its employees a very generous and comprehensive benefits package. The core health insurance components include medical, dental and vision, where Delicato covers nearly the entire cost for employees and a large percentage for dependents. Additional health benefits include life, disability and flexible spending accounts. Other benefits include 401(k) with generous company match, discretionary profit sharing, paid time off (PTO), paid holidays, wine & merchandise discounts, tuition reimbursement, gym discounts & many more.
EOE
How To Apply
Please apply: www.DFVWines.com/careers