Wine Retail Manager
(Wine Jobs:
Wine Retail & Sommelier)
Full Time
Los Gatos,
California
We are a retail wine shop looking for a friendly, outgoing Manager that is passionate about wine. The Manager is a shop leader whose role includes training and developing staff, provides coaching and regular feedback, ensures excellent customer service, and opening and closing duties are completed correctly. This position also requires a candidate with a strong sales background, can confidently increase sales through building customer relationships, suggesting similar products and upselling, as well as develop and motivate staff to do the same.
Essential responsibilities:
- Provide great customer service -- Greet customers and acquaint new
customers with the store layout, help locate products, make
recommendations as appropriate
- Be familiar with and maintain knowledge of product offerings and
current sales and promotions
- Answer phone calls and direct or respond to customer queries as appropriate.
- Work with owners and sommelier to prepare for and/or conduct in-store tastings and corporate events
- Ensure customer feedback and concerns are addressed immediately
- Act as a role model
- Demonstrate leadership of the store ensuring cleanliness and organization
- Manage shop promotions and presentation
- Communicate critical information in a timely manner
- Create tasting sheets and store signage with wine descriptions and pricings
- Monitor online orders and pull wines for customer in-store pick-up
- Process in-store sales and phone orders using an e-commerce software
- Ensure the tasting area and sales floor are clean and organized
- Create purchase orders
- Be skilled in using Word, Excel and other necessary software programs
- Be able to carry a case of wine (~50 lbs)
- Knowledgeable about wine preferred but not required
Qualifications:
- Minimum of 2 years of retail management experience or related experience
- Ability to lead, coach, and train staff
- Strong sales skills
- Excellent customer service skills
- Excellent communication skills
- Excellent time management and delegation skills
Please send your resume in the body of an email, and include a brief note as to why you want to work in wine retail.
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