Assistant Manager
(Wine Jobs:
Wine Retail & Sommelier)
Full Time
Los Gatos,
California
We are a retail wine shop looking for a friendly, outgoing Assistant Manager that is passionate about wine. The Assistant Manager is a shop leader whose role includes training and developing staff, provides coaching and regular feedback, ensures excellent customer service, and opening and closing duties are completed correctly.
Essential responsibilities:
- Provide great customer service -- Greet customers and acquaint new
customers with the store layout, help locate products, make
recommendations as appropriate
- Be familiar with and maintain knowledge of product offerings and
current sales and promotions
- Answer phone calls and direct or respond to customer queries as appropriate.
- Work with store manager and sommelier to prepare for and/or conduct in-store tastings and corporate events
- Ensure customer feedback and concerns are addressed immediately
- Act as a role model
- Demonstrate leadership of the store ensuring cleanliness and organization
- Manage shop promotions and presentation
- Communicate critical information in a timely manner
- Create tasting sheets and store signage with wine descriptions and pricings
- Monitor online orders and pull wines for customer in-store pick-up
- Process in-store sales and phone orders using an e-commerce software
- Ensure the tasting area and sales floor are clean and organized
- Create purchase orders
- Be skilled in using Word, Excel and other necessary software programs
- Be able to carry a case of wine (~50 lbs)
- Knowledgeable about wine preferred but not required
Qualifications:
- Minimum of 2 years of retail management experience or related experience
- Ability to lead, coach, and train staff
- Excellent customer service skills
- Excellent communication skills
- Excellent time management and delegation skills
Please respond with resume to [email protected]