Retail Customer Service Assistant
(Wine Jobs:
Sales & Marketing)
Full Time
Korbel Champagne Cellars
Guerneville,
California
We are currently looking for a full-time Retail Customer Service Assistant with the Korbel Retail Department. Under the direction of the Webstore Manager/Wine Club Assistant Manager, this person will be responsible to provide customer service, administrative and operational support for the DTC (direct-to-consumer) team: Wine Club, e-Commerce, Wine Shop, and Delicatessen.
KNOWLEDGE AND SKILL
• Ability to understand retail operations and procedures.
• Must develop an understanding of Direct Shipping and State Compliance Laws.
• Must be able to work successfully in teams or independently.
• Strong communication skills: verbal, written and interpersonal.
• Able to meet deadlines with attention to detail and accuracy.
• Must be able to handle all customer service issues and resolve complaints in a timely, positive and professional manner.
• Willingness to continue further education and experience by attending classes and seminars pertinent to the wine industry (as assigned by the Webstore Manager/Wine Club Assistant Manager).
REQUIRED EDUCATION AND EXPERIENCE
Candidates must have 1-2 years’ experience in customer service and administrative support, preferably in the wine industry. Strong demonstrable skill with Microsoft Office Suite is a must. This person should be a confident, assertive self-starter with a strong work ethic and desire to succeed and contribute in this fast-paced, multi-tasking department. Valid driver’s license required. This position will work Monday through Friday, 8-4:30 p.m. and must be flexible to work the occasional evening or weekend.
This is a full-time position, with an excellent benefits package including medical, dental, life insurance, vacation and 401(k).
How To Apply
Please send your resume and cover letter including your preferred hourly range to F. Korbel & Bros., Inc., Attn: HR Dept., 13250 River Road, Guerneville, CA 95446, email to
[email protected], or fax to (707) 824-7381.