Wine Club Coordinator/Tasting Room Associate (Wine Jobs: Wine Retail & Sommelier)

Full Time

  Matrix Winery

  Geyserville, California

JOB SUMMARY:

The Wine Club Coordinator will assist with the planning and execution of all Wine Club activities, related customer service and Wine Club special events. This position is also responsible for providing the front line guest experience by developing relationships with customers in the tasting room that promote the sale of wine and wine club memberships.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following reflects managements’ definition of essential functions for this job but does not restrict the tasks or requirements that may be assigned. Management may assign or reassign duties, requirements and responsibilities to this job at any time.

• Ensures that all guests are greeted immediately upon entry to the Tasting Room and provided with experiences that build brand loyalty.

• Communicates in a knowledgeable, professional and gracious manner to all guests who visit Matrix Winery.

• Maintains winery physical setting to reinforce standards of the brand by ensuring that all displays of wine products are attractive and well maintained.

• ID guests to ensure each is of legal age to consume alcohol.

• Serves samples of wine for guests in both individual and group settings.

• Shares appropriate information and educates guests about Matrix wines, brand history and sister wineries.

• Promotes the sale of wine products in the tasting room, pursues sales opportunities and encourages customers to purchase Matrix wines and join the wine club.

• Accurately completes end-of-the-day reports, reconciles daily sales and posts transactions.

• Demonstrates personal accountability in following all company policies and procedures.

• Performs opening and closing procedures, which includes but is not limited to the items listed on the Opening/Closing Checklist.

• Ensures cleanliness and performs facility housekeeping of the winery grounds and Tasting Room (including outdoor areas, the tasting bar, and restrooms).

• Maintains physical inventory of merchandise items, and restocking of wine in the Tasting Room.

• Ensures the tasting menu is accurate and up-to-date.

• Demonstrates initiative and willingness to work events and special projects.

• Works closely with the DTC Sales Manager and Lead Tasting Room Associate.

• Business to Business Outreach – by phone and in person.

• Develop and execute business strategies that expand the existing wine club

• Address the needs of our current wine club members to maintain long-term relationships and brand loyalty

• Support the Tasting Room sales team in club member development and retention activities

• Assist in training the Tasting Room sales team on industry best practices for ways to increase conversion and retention rates

• Works with the DTC Sales Manager in the planning and execution of wine club events

• Maintains wine club inventory and schedules movement of wines for on-site and shipping purposes

• Meticulously maintain wine club database to reduce declines and A/R situations

• Works with the DTC Sales Manager in the creation of collateral; wine club forms, newsletters, etc.

• Works with DTC Sales Manager on all shipping/inventory processes.

• Other duties as assigned

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• First-hand knowledge, appreciation and passion of wine and wine-related topics with an interest to further education of these topics.

• Winery experience preferred.

• Must have strong verbal and written communication skills with the ability to speak in front of people.

• Retail sales and customer service experience: ability to present product, up sell & cross sell.

• Interpersonal awareness, relationship management and influencing skills.

• Computer skills: Microsoft Office and Point-of-Sale applications; Wine Direct is a plus.

• Database management and data entry experience a plus.

• Must have analytic ability for reporting.

• Available weekends and holidays as required, and extended hours in order to complete the job.

• Must be a team player and maintain a positive disposition.

• Ability to stand for extended periods of time.

• Ability to lift 50 lbs.

EDUCATION AND/OR EXPERIENCE:

• Minimum of one to three years related experience.

• High School Diploma or GED required. AA/BS degree preferred.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly exposed to a combination of tasting room and winery environment.

• Employee may also be occasionally exposed to wet or humid conditions, toxic or caustic chemicals, fumes or airborne particles, outdoor conditions and potential precarious spaces.

• The noise level in the work environment is usually moderate. Events can have higher level of noise at times.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to coordinate multiple projects or tasks.

• The employee is regularly required to use hands and fingers to operate a register and pour wine, hear and speak for the purpose of exchanging information, and taste or smell.

• The employee is frequently required to stand, move, or walk for prolonged periods of time and reach with hands and arms.

• The employee must be able to lift/move/carry up to 50 lbs.

• The employee is occasionally required to sit, stoop, kneel and crouch

Follow this button to apply for this job posting


Wine & Restaurant Jobs in California. Looking for a job or hiring new employees in the wine & restaurant industry? Wine Jobs California - The job site for the wine & restaurant industry throughout California. Find ads for jobs in the wine industry, from winemaking to wine sales jobs.

Wine & Restaurant Employers and Recruiters - Attract the best candidates for your employment opportunities. Post your ads for restaurant and wine industry jobs on winejobscalifornia.com.

Job Seekers - Find jobs in restaurants and wine including restaurant jobs, winery jobs, wine sales reps, winemakers, Sommelier jobs and more. Job seekers, sign up to receive wine and restaurant job postings by email.