Tasting room and sale supervisor (Wine Jobs: Sales & Marketing)

Full Time

  Putah Creek Winery

  Davis, California

Under the direction of the Managing Partner, the Tasting Room Supervisor is responsible for the day-to-day operation of the tasting room and guest experience at Putah Creek Winery Tasting room. The candidate must have a passion for wine and for learning the details of the wines we produce and our general operations. This person will assist in the operational supervision and high-quality performance of the tasting room including the management and coordination of tasting room staff. This position will also work directly with the managing partner as it relates to staffing and scheduling for any hosted or outside events. This position plays a vital role in training new employees, responding to and resolving customer inquiries/complaints, and requires excellent customer service skills and a passion for wine.

Job Responsibilities:

Administration

•Work with the management team on regular promotions, events, sales and marketing incentives

•Maintain an up to date tasting menu, signage, and promotional materials for the Tasting Room.

•Work closely with the Managing partners to ensure the Tasting Room meets sales goals and wine club goals.

•Conduct inventory monthly under the direction of the Managing Partner. Ensure supplies reorder

•Assist in planning and coordination of winery events

Tasting Room

•Check with customers to ensure that they are enjoying their wine experience and take action to correct any problems.

•Serve wine, take orders for wine, or merchandise, and collect payments from clients.

•Check clients' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.

•Present wine menus to clients and answer questions about menu items, making recommendations upon request. Inform customers of owner or winemaker selections.

•Remove glasses, and clean bars after clients have finished.

•Explain how various wines are made, describing vintage and the quality characteristics of the wine.

•Perform opening, closing and shift change duties in addition to cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.

•Salesmanship, including selling wine, wine club memberships, and winery promotions.

Supervision

•Provide manage the guest experience ensuring a successful Tasting Room workflow and operation.

•Ensure adequate and efficient staffing at all times while accommodating hours of operation, special events and staff requests for time off.

•Ensure that opening and closing procedures are properly followed

•Assist in Tasting room staff hiring, training and education

•Give direction to staff and delegate responsibility as needed

•Resolve guest concerns/complaints using good judgment and professionalism and courtesy.

•Assist with the shipping of wine that is purchased online and in the tasting room under the guidance and supervision of the Managing Partner.

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Qualifications:

•Weekends, holidays and evenings required

•Self-starter with the ability to work independently

•Strong and ethical performance

•Excellent time-management and phone skills

•Coachable and competitive spirit

•Ability to earn client trust

•Desire and dedication for a long term professional career

•Able to work a flexible schedule

•Restaurant experience a must

•Professional appearance and demeanor

•Able to lift up to 40 pounds

•Must be able to stand, walk, lift and bend for up to 8 hours a day

This position is based in Downtown Davis, Salary plus Commissions.

How To Apply

Please submit resume and cover letter to [email protected] with subject Tasting Room Sale Supervisor . Due to the high volume of resumes that we receive, only those candidates selected for interviews will be contacted.

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